Note fondée sur 67 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
2,0 Service et personnel
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Comedy of Broken Dreams
Publié le 2 déc. 2024 sur HomeAwayOur experience was so bad it was comical. We booked this place because of the private hot tub which was not working. We were notified the day before it was out of service but could not cancel because we were past the refund deadline. We decided to make the best of it but then were surprised when the fan on the gas fireplace made a cranking noise when it kicked on. This is the only heating in the cabin so either you had no heat, or it sounded like you were in an engine room. It was so bad we couldn't hear eachother speak when in the livingroom or kitchen. The property manager was very responsive and we were able to get by with space heaters, but I wouldn't describe our visit as cozy and relaxing which was the intention. We will be refunded for the missing "amenities" but I'm not sure how many people would consider heating an "amenity" in Alaska in the winter. Our trip to Girdwood will be something we laugh about together for years to come.
Commentaires de Gestion de l’hôtel
16 déc. 2024 par VrboOwner, Gestion de l’hôtel
Hi,Tiffany, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Amazing
Publié le 9 nov. 2024 sur HomeAwayMatched description perfectly ! Absolutely beautiful clean and well equipped kitchen. Really enjoyed the sauna room
And hot rob! Amazing views! Looking forward to booking again!
par un voyageur de Homer, AK
Awesome winter escape!
Publié le 11 mars 2024 sur HomeAwayWe loved our stay in Girdwood at the rental. Warm, cozy, comfortable and perfect for a winter gettaway!
par un voyageur de Haiku, Maui, Hawaii
awesome little cabin
Publié le 16 févr. 2024 sur HomeAwaywe really enjoyed our stay.
par un voyageur
Don’t stay here in the winter!
Publié le 5 févr. 2024 sur HomeAwayMy wife and I decided to stay for a short weekend to celebrate her birthday. When we got to the cabin, it was 52°! The Toyo stove was going, but it was not keeping the cabin warm. Yes, it was below zero temperatures outside but this is ridiculous! I reached out to the host to ask if this was the only heat source, as well as how to turn on a ceiling fan to push some of the hot air down, and they would not respond. On our day of departure, the cabin finally warmed up. I also was able to figure out the ceiling fan with no help from the host. This cabin is old and in desperate need of a remodel. Dishonor and hot tub was nice, but we would not stay here again, and I don’t recommend anyone else stay as well, unless the host updates the cabin, and is more responsive to the guest needs.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par VrboOwner, Gestion de l’hôtel
Sherri, thank you for sharing your experience with us. We apologize for the issues with the heat. We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We appreciate your comments to help us improve in the future. We hope to have the opportunity to better impress you in the future!
par un voyageur
Disgusting
Publié le 9 sept. 2023 sur HomeAwayChalet was very dirty inside and outside. Pictures were very deceiving the chalet was very outdated and needed a lot of repair. We were disgusted and left to find an alternate place to stay. However, we did contact the management and we did get a full refund.
Commentaires de Gestion de l’hôtel
24 sept. 2023 par VrboOwner, Gestion de l’hôtel
Michael, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
A full refund has been issued for this reservation, and we hope to have the opportunity to host you in the future.
par un voyageur
Great Stay
Publié le 4 sept. 2023 sur HomeAwayWe really enjoyed our stay here. It was very cozy and location was perfect. We would stay here again.
par un voyageur
DO NOT RENT THIS PROPERTY
Publié le 24 juill. 2023 sur HomeAwayWe are questioning if we will ever take a chance to stay at a VaCasa/VRBO property in the future. This miserable experience makes us feel like we were lured here only to be taken advantage of financially for a misrepresented property that in our opinion should never have been made available for rentals/bookings until significant changes have been made to the property. It is fraudulent and we feel violated by this nightmare of an experience. The home is in grave disrepair. It was dirty. We had to vacuum the entire place. I had to wash floors, sticky dirty. No internet/TV for a week. Sauna would not shut off the entire week keeping the house HOT in July. So many things wrong with this property that they don't allow enough characters here for me to explain. Broken couch and chairs. No screens on windows or patio door to cool the home. It was a nightmare. This impacted our vacation first time to Alaska, immensely.
Commentaires de Gestion de l’hôtel
11 août 2023 par VrboOwner, Gestion de l’hôtel
Wayne, we are disheartened to read that you experienced issues that kept you from enjoying your stay. We always strive to provide amazing vacation experiences and apologize that this was not the case for you. Transparency in our online listing is very important to us, and we are sorry to hear the home did not meet your expectations. We shared your feedback with the local team and they noted that the Internet provider was doing updates in the area during your stay and regrettably, the entire community was affected. Additionally, the furniture has all been inspected and one loose arm was found on the couch and will be repaired. We apologize for the issue you encountered with the sauna and are glad that it could be addressed and turned off during your stay. We truly regret any disappointment you felt and hope the compensation you received helped alleviate some of your frustration. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Location
Publié le 8 juill. 2023 sur HomeAwayThe location was ideal for what we needed.
The place is very dated but comfortable.
They need a few mugs and wineglasses for the kitchen .
We did not use any appliances except for the dishwasher when we left.
Four adults stayed here
Commentaires de Gestion de l’hôtel
26 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Barbara. Thank you for providing us with this valuable feedback. We are glad to hear you enjoyed the location of our home. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
par un voyageur
In major need of updates/repairs!
Publié le 1 avr. 2023 sur HomeAwayDefinitely not worth the money I paid to stay here 2 nights. Smelled like dogs-(Dog friendly house but we did not have dogs). Lesson learned. Not very clean at all. It looked nice but smelled a bit and felt dirty. Beds, bedding and pillows were super worn. In need of replacing. Windows flimsy with loose locks and broken framing on some. Hot water handle in downstairs bathroom was loose and coming off. Both bathrooms had cracked drains in the showers. Vents were super dusty. Hole in wall behind upstairs bathroom door. Hot tub water was cloudy and had small rocks and tree debris in it. Dishes were very used and scuffed up-Teflon-which is a health concern. Floor is uneven and feels very weak. Staircase railing is super loose and wiggling a lot, very unstable. The stairs also have huge gaps between the safety railing which I’m pretty sure is a building code violation. Also the stair steps are a bit sketchy, as they lean downwards and have slippery worn carpet. We slipped a few times on them. This house is in need of several updates and repairs. I would not stay here again until these were done. The neighborhood is great! Quiet and relaxing! And beautiful setting! The hot tub was nice after a day of skiing. Yes, even with the little rocks I was stepping on.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Amanda, we sincerely apologize for any disappointment and the aspects of the home that did not meet expectations. We greatly appreciate your review and our team will continue working with the homeowner to make any needed changes. The local manager noted that they have addressed the housekeeping issues including cleaning the bathroom vent, the hot tub, dishes and linens. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
