Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Ashville. OHIO
Could use some updates
Publié le 19 sept. 2024 sur HomeAwayWhen we arrived, the cleaning person was still at the residence. She told us we could come in but we went to get something to eat instead.
The residence was musty smelling and I'm guessing there is no building code there because it would never pass lol. I would not stay here again and I would not recommend it. The pictures are a bit deceiving.outdated.old and outdated and wmany
par un voyageur
wish there was human customer service
Publié le 28 août 2024 sur HomeAwaynice place overall, no internet which wasn't a big deal for us but just misleading advertising. maybe it could have been troubleshooted but we couldnt reach an actual human for help, customer service was just a robot. Check in was delayed an hour too. Main issue was being unable to communicate with an actual person for help, only a chat bot.
par un voyageur
We got married
Publié le 1 juill. 2024 sur HomeAway0 complaints, everything was super clean and very spacious for my wife and I. Girdwood was a very cool town, the surrounding houses were beautiful! Not a complaint... but the house was outdated, my wife and i looked at it as staying in an antique kinda cabin!
Commentaires de Gestion de l’hôtel
18 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we are glad to know that you enjoyed your stay with us. We appreciate your feedback as means to improve in the future. We do hope we will have another chance to host your stay next time.
par un voyageur
Cozy log cabin
Publié le 19 juin 2024 sur HomeAwayLove the property. Had everything we needed. Just a bit more rustic than pictures provided, but we didn’t mind. Had a very nice stay and would love to come back sometime.
par un voyageur
Teen Birthday Ski Weekend
Publié le 17 avr. 2024 sur HomeAwaySo cute, the loft was perfect for the teens. Super close to slopes. Adult bedroom removed from the kids, thank you. Watching DVDs from the diverse collection was nostalgic and fun.
par un voyageur de Anchorage, USA
New Year, New Traditions
Publié le 1 janv. 2024 sur HomeAwayGreat property! Great location, within walking distance of the mountain and the brewery.
par un voyageur
Daughters Weekend
Publié le 26 nov. 2023 sur HomeAwayThe house was fine, just disappointed that we had to wait to check in until 4:10. Regular check in was at 4 which is late in my opinion, but we were sitting outside at 3:30 (we arrived early) and the guy was just showing up to clean. We were surprised when it did not have the makings for a pot of coffee. It would have been a nice courtesy. But a nice place to stay.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Perfect!
Publié le 4 sept. 2023 sur HomeAwayI wish i could've stayed here longer but unfortunately i had to leave to come back to the thing called work! You could sit on the front porch and drink coffee, and watch some moose, walk to some water falls, or play in yard with kids. I would come back again!
par un voyageur
Uneven floors and dirty windows
Publié le 9 août 2023 sur HomeAwayOne of the reasons we picked this location was a great view and a nice screened in porch but the windows were all dirty/cloudy upon arrival. spider webs and dead flies on the porch, and as others have said, the floors are uneven, noticeably so.
Commentaires de Gestion de l’hôtel
24 août 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Not our favorite
Publié le 22 juill. 2023 sur HomeAwayPros: location, loft and main sitting area, sauna
Cons: funky smell to the bedroom and connected bathroom (we believe to have found rodent droppings by the vanity), missing blind in loft, and when we went to drop garbage at the outlined location it was not accessible early morning (prior to 8am). Luckily, a worker came out and took our trash after we hit a call button
Commentaires de Gestion de l’hôtel
7 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!
