Ratings based on 969 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 16, 2024
horrible place do not stay here
Comment from Hotel Management
Oct. 31, 2024 by Manager, Hotel Management
Hello PAMELA, We are sorry to hear about your negative experience. Feedback is valuable to us and we encourage guests to reach out to our management team with any concerns to further address your stay. Thank you for sharing your feedback with us.
by A traveller
Posted Oct. 14, 2024
No towels at the pool. Never restocked throughout the evening.
Comment from Hotel Management
Oct. 31, 2024 by Manager, Hotel Management
Hello Sabriena, We apologize for any inconvenience this may have caused and appreciate you bringing this to our attention. Your feedback is valuable in helping us improve our services for future guests. We recommend reaching out to our management team directly to discuss your experience further.
by A traveller
Posted Sep. 29, 2024
It’s an older facility however it is maintained very well. Staff is wonderful
Comment from Hotel Management
Oct. 31, 2024 by Manager, Hotel Management
Hello Jeannet, We appreciate your kind words about our well-maintained facilities and exceptional staff. Our team always strives to provide top-notch service to all our guests. If there's any other feedback you'd like to share, please feel free to contact our management team directly for further assistance.
by A traveller
Posted Aug. 27, 2024 on Expedia
I was told to go make a res on line so I did, went through Expedia. Then went back to hotel the lady workin front desk couldn’t find my res and said they had no rooms left. So I had to go somewhere else. Expedia charged me 299.00 for a room I didn’t get. And has not refunded me that money. And the hotel staff has not helped me at all to get that money back. Very upset about this .
Comment from Hotel Management
Oct. 30, 2024 by Manager, Hotel Management
Hello Lisa,We're sorry to hear about the inconvenience you experienced. For issues with reservations made through third-party websites like Expedia, we recommend reaching out to their customer service for assistance with refunds. We strive to provide assistance within our policies and apologize for any frustration this may have caused.
by A traveller
Posted Aug. 27, 2024 on Hotels
Comment from Hotel Management
Nov. 1, 2024 by Manager, Hotel Management
Hello James,We appreciate you choosing to stay with us! We hope you had a pleasant experience and look forward to welcoming you back soon for an even better stay!
by A traveller
Posted Aug. 26, 2024 on Hotels
I had booked 2 separate rooms for my brother and me --when we arrived after 3pm (check-in time was 3pm), we were told that only 1 room was available --and that they would come and get us when another one was available. No one came --so we went down at past 5pm --and they were still scrambling. The other issue was there was a huge page of black mold on the ceiling in the bathroom. They also didn't include hand soap in the bathroom and two conditioners w/o shampoo. There were stains on the carpet as well. There was a smell to the room and because the hotel sits by the train tracks, we kept hearing the train whistle constantly. It's like they just put a band-aid on all their issues. This place is in need of a big upgrade. It's gross.
Comment from Hotel Management
Oct. 31, 2024 by Manager, Hotel Management
Hello Jennifer, We apologize for the inconvenience you experienced during your stay with us. We take all feedback seriously and will address these concerns with our team to ensure a better experience for all guests. Your comments will be shared with the relevant departments for further review and improvement. Thank you for bringing these matters to our attention.
by A traveller
Posted Aug. 26, 2024 on Expedia
Nice place
Comment from Hotel Management
Nov. 1, 2024 by Manager, Hotel Management
Hello Scott,We are glad to hear that you enjoyed your stay with us. Feedback like yours motivates us to continue providing excellent service to our guests. Thank you for sharing your experience, and we hope to welcome you back in the future.
by A traveller
Posted Aug. 26, 2024 on Expedia
Comment from Hotel Management
Oct. 31, 2024 by Manager, Hotel Management
Hello Beth, We appreciate you choosing our hotel for your stay. Feel free to reach out to us directly with any feedback you would like to share. We value your input and hope to welcome you back in the future for an improved experience.
by A traveller
Posted Aug. 25, 2024 on Expedia
Great, helpful staff. Room was worn and tired and had no shower curtain.
Comment from Hotel Management
Nov. 1, 2024 by Manager, Hotel Management
Hello Suzann,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. Your comments about the room have been noted for future improvements. Guest satisfaction is our priority, and we will address this matter accordingly.
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Oct. 31, 2024 by Manager, Hotel Management
Hello Connie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
