Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Drummondville
Publié le 4 janv. 2024 sur Expedia
le dejeuner Continental était affreux, une boite de petit muffin passé date et tres sec , et café , pas auttre chose, tres ordinaire
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Gilles,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
The room needs updating. New carpet, new bathroom. Room smells and feels damp/musty.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We apologize for the condition of the room and the issues with dampness and mustiness. We appreciate your comments and will work on addressing the need for updates and improvements to enhance guest comfort. Your input is valuable, and we hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
They wouldn’t honor your rate and reservations. They alleged that you, Expedia, cancelled it.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear James,We are really sorry to hear about the trouble with your reservation. It’s frustrating when things don’t go as planned. We’ll look into this issue to understand what happened and ensure it doesn’t happen again. Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
This place is disgusting. It’s a nightmare.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Lisa,We are truly sorry to hear about your experience. This is far from the standard we aim for, and I understand your frustration. We will address these concerns immediately to improve our services. Please visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
My room was filthy upon arrival: debris on the carpet, actual dirt/sand in the tub, and dirty underwear and trash in the drawers. Something had been cleaned I assume because it stunk like cleaning products but I’m not sure what. Unfortunately because check in took so long, and I was on a tight schedule, I didn’t have time to go back down to request a new room so I just threw a towel down in the tub and wore my shoes in the room the whole time. The towels were clearly old and stained. The rest of the hotel was very clearly run down as well.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We deeply apologize for the unacceptable condition of your room and the inconvenience you faced. This is not the standard we strive for, and we are addressing these issues with our team to prevent such occurrences in the future. Your feedback is crucial for us to improve, and we regret that we didn't meet your expectations. We hope to have the chance to offer you a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Scotty,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Not sufficient
Publié le 17 août 2024 sur HotelsEverything was damp. Very uncomfortable. Good cheap place to crash for a few hours.
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Charles,We are sorry to hear about the discomfort you experienced. Your feedback is valuable, and we’ll address the issue of dampness to improve our accommodations. Thank you for sharing your thoughts, and we hope to offer a more comfortable experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Excellent stay
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jaclyn,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Paula,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
