Note fondée sur 826 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2022 par Customer Care Team, Gestion de l’hôtel
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Derrick, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Guest Experience Team
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The office staff is very friendly professional. The house keeping very professional. After we leave if I ever need again we will be back. Thank you 😊
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Cathy, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our friendly office and housekeeping staff. Your appreciation means a lot to us, and we look forward to welcoming you back whenever you need accommodations again. Safe travels, and see you soon!Best Regards,Guest Experience Team
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Never again
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Keith, we're sorry to hear that your recent stay did not meet your expectations. Your feedback regarding our staff and property conditions is invaluable, and we take it seriously as we strive to provide a welcoming environment for all our guests. We would appreciate the opportunity to learn more about your experience so we can address these issues directly. Please feel free to reach out to us with any additional details, and we hope you might reconsider staying with us in the future.Best Regards,Guest Experience Team
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Darnell, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Needs to be updated in terms of paint, repairs, etc.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Torrey, thank you for your feedback! We appreciate your input regarding the need for updates in paint and repairs. We are continuously working to enhance our property, and your comments will help prioritize our improvements. We hope to have the opportunity to provide you with a better experience in the future!Best Regards,Guest Experience Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Joleen, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Nicholas, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Guest Experience Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Leiquita, thank you so much for your valuable rating. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Guest Experience Team
par un voyageur
Don’t go
Publié le 23 sept. 2024 sur HotelsWe were supposed to have two double beds when I arrived the only had a king. So my son who we went to visit at college could not stay with us as planned. There was no breakfast as stated on the last day and all they offered was a bunch of junk the other two days. The room smelled and it was ancient had an old green jacuzzi tub with electrical tape over the start button. The refrigerator in the room was broken and literally was making noise that sounded like someone was trying to get into the room. Just don’t go here. Waste of money. I would have left and went to another hotel however Al ost all were booked because of the parents college weekend and the football game so I was trapped.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Kim, we sincerely apologize for the numerous inconveniences you experienced during your stay. It’s disappointing to hear that your room did not meet your expectations, and we deeply regret the issues with the bed arrangement, room condition, and lack of proper breakfast on your final day. The situation with the jacuzzi tub and refrigerator is certainly not the standard we strive for, and we understand how frustrating this must have been, especially during a busy weekend. We appreciate your feedback and will be addressing these concerns with our team to ensure improvements are made. Thank you for sharing your experience, and again, we apologize for the shortcomings during your stay.Best Regards,Guest Experience Team
