Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,8 Service et personnel
2,3 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
We were turned away at the desk no rooms no power. It was nasty and noisey.Bad area. Looked awful from the outside. To top it off Expedia will not issue refund because property did not respond to them. We were staying because of power outage and damage from Helene. Now being charged for a stay that we were turned away a hotel desk. Would not have stayed at this place anyway
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lanis,We sincerely regret the unfortunate experience you encountered, especially during such a difficult time with the power outage and storm damage. Can you please work with Expedia to address this issue and ensure proper communication is made to resolve your refund? Thank you for bringing this to our attention, and we are sorry for the inconvenience.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mary,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Scott,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
This stay at Horizon Inn and Suites was poor the bathroom and toilet and shower were dirty had to buy cleaning supplies to clean the bathroom and the microwave was in the bathroom near the sink needs in the bedroom floors were dirty had to use pine sol to clean floors could not get but 2 pillows per bed, also had bugs crawling on floor need more lights in bedroom only have one lamp. This hotel needs to be closed for a while to be remodeled because it needs it. The ceiling looks like it needs a new roof looks leaky.The wood on the bedroom wall needs to be treated. I give this a D rating it was not the best hotel i have stayed in. Hope this hotel gets the upgrades it needs.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Candace,We apologize for the inconvenience you experienced. Unfortunately, the recent natural climate conditions have impacted our services, and our staff has been working tirelessly to assist all guests. We understand how frustrating this situation can be, and we're truly sorry for any lack of service you encountered. Thank you for your understanding, and we hope to provide you with a better experience in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shree,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Horrible experience. I booked and reserved TWO rooms and when my employees went to check in they SOLD our rooms even though i already PAID for them. There werw no more rooms in the city we had to drive 3.5 hours BACK home
Commentaires de Gestion de l’hôtel
1 oct. 2024 par hope, Gestion de l’hôtel
We had no power to clean rooms that day and when he came in to get the rooms all i had is 2 king rooms. He said he did not want them and left. he came back a hour later and wanted them. At that point we did not have anything left. He said no to the rooms that we had clean
par un voyageur
Horrible
Publié le 25 sept. 2024 sur HotelsI did not stay i left andci wantvmyvmoney back .when i gilot in the room .after having to walk past the crack heads and the people living there .i got in the room i found what looked like old blood on the sheets and pillow i left . I took pics and showed the lady at the desk
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Daniel,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The place was unsafe and the room smelled like urine. We left and had to find another hotel.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Christopher,I am truly sorry to hear about your experience. Safety and cleanliness are our top priorities, and it’s unacceptable that your stay was impacted in this way. We appreciate you bringing this to our attention, and we will investigate these issues immediately. Your feedback is important, and we hope to make necessary improvements to ensure future guests have a much better experience.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The room was in dire need of cleaning and upgrades, the bathroom alone was very dirty and there was no evidence that any care had been taken to wipe down anything, there was a piece of spaghetti stuck to the wall over the vanity space outside the bathroom, lamps were in operable as well as the tv.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi John,Our team is very sorry to hear about the condition of your room during your stay. It's unacceptable that the cleanliness and maintenance were not up to standard, and we appreciate you bringing this to our attention. We will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is valuable, and we hope you’ll consider staying with us again to experience the quality we strive for.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Barbara,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
