Note fondée sur 229 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
When we checked in I got a room for two clean beds and they gave us two doubles and said that they didn't have queen size beds. Then when we get to the room we had no toilet paper our mini fridge didn't work and our microwave didn't work they said there was nothing they could do about it then a day after our stay the TV stopped working and they said there was nothing we could do about that as well the body wash they provided was empty and also when they went in they just didn't knock they just tried to enter your room which is very creepy if you're staying with your wife and baby and you're at work
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cameron,Thank you for sharing your experience with us. We apologize for the inconveniences you faced regarding your room accommodations and the amenities during your stay. Your feedback regarding the issues with the mini fridge, microwave, and housekeeping practices is important, and we will address these concerns with our team to ensure better service in the future. We appreciate your input and hope you’ll consider giving us another opportunity to provide you with a more enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Did not get any information about there being no power, but was allowed to book a room and still received no refund.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Najee,We strive to provide clear information to our guests, and we regret that you didn’t receive updates about the power situation. Your feedback is valuable, and we will work on improving our communication to ensure a better experience for future guests. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
General condition of room was poor. Bathroom was dirty and old. Toilet didn’t flush well. Centipedes and slug type bugs in room. Water damage on walls around window. AC looked and sounded broken. Thin walls. Exterior door handle was wobbly and didn’t feel that secure. Overall very average but staff was helpful with late arrival.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par RAJ, Gestion de l’hôtel
THANK YOU FOR TAKING TIME COMPLETE OUR SURVEY. YOUR FEEDBACK IS IMPORTANT TO US. WE CAN ASSURE YOU THAT WE WILL DO EVERY THING POSSIBLE TO CREATE AN ENJOYABLE EXPERIENCE FOR OUR GUEST .
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Roaches
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Derrick,Thank you for your feedback. We take cleanliness and hygiene very seriously, and our hotel undergoes regular pest control to ensure a comfortable stay for all our guests. This may have been an isolated incident, and we apologize for any inconvenience caused. Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
This was a very adequate motel that provided a clean, well-furnished room for a rate that was great value.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Paul,Thank you for your 4/5 rating! We’re pleased to hear you found the room clean and well-furnished and that you felt you received great value. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ronnie,Your glowing review of our hotel is greatly appreciated! Delivering exceptional service and memorable experiences to our guests is our joy and pride, so your 10-star rating is both an honor and a delight. We eagerly look forward to your next visit and are thrilled that you had an excellent stay!Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Emma,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
Room was decent but had a lil more Roach bugs then i cared for
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sharee,Thank you for sharing your feedback. We want to assure you that our hotel regularly conducts pest control and follows strict cleaning protocols. The issue you encountered may be an isolated incident, and we are addressing it to prevent any recurrence. We appreciate your understanding and hope to have the chance to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Simple spot
Commentaires de Gestion de l’hôtel
17 août 2024 par raj, Gestion de l’hôtel
Thank you.
par un voyageur
Definitely a NO.
Publié le 26 juill. 2024 sur HotelsNever even checked in pulled up to the motel and people were standing outside in walkways drinking and partying. Broke down vehicles in parking lot where lower rooms were. Found another hotel
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear about the concerns you had with the atmosphere and parking lot. We understand your decision to find alternative accommodations and will address these issues to improve our guest experience. Your input is valuable to us.Sincerely, Hotel Manager
