Note fondée sur 183 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Property was in a good location. Our bed was super comfortable. Rooms were clean.
We were told they were not going to make any more coffee at 8:45 in the morning because they made three pots already. That seems a little on professional.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michelle,Thank you for the stay at our hotel. We really appreciate your kind words about your stay at our hotel. It’s always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job.It would be a pleasure to have the chance to serve you again in the future.SincerelyHotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Josee,I’m glad you had such a nice experience with us, and I sincerely thank you for giving 8 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager
par un voyageur
Publié le 31 mai 2024 sur Expedia
Asked for non-smoking room. Could smell smoke as soon as got in room. No elevator. Staff at check-in was nice.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Karen,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager
par un voyageur
Publié le 15 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager
par un voyageur
Publié le 12 mai 2024 sur Hotels
Check in was nice the desk men were so nice. The room looked great. The stairwell was too dark and dangerous for the vision impaired. The hallways were super hot. There were some shady characters hanging around the hallways and outside. The fridge in our room didn’t work and the temperature knob was broken off. The morning we went to check out no one was available and the continental breakfast wasn’t really available and it was supposed to be ready at 6 am.
Commentaires de Gestion de l’hôtel
15 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Denise,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager
par un voyageur
Publié le 17 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Charlene,Thanks so much for your 10 out of 10 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.
par un voyageur
It wasn’t a great night of sleep.
Publié le 8 avr. 2024 sur HotelsI requested a non-smoking room. Didn’t receive it. It looked like there was an attempt to upgrade inside the rooms. New shower and flooring. Furniture was tired, inside drawers was nasty. Fridge and tv didn’t work. Sheets were old, pilled and had hair on them-both beds. Floor was not clean-blue M&M in one corner, crumbs between beds and something was ‘spilled’ and also dry on the floor next to the one bed.
Towels were clean!
While my room smelled of smoke, and I couldn’t sleep between those sheets….the overwhelming smell of pot kept waking me up from whatever sleep I was trying to get.
Hallway carpets are very old.
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. SincerelyHotel Manager
par un voyageur de Troy
Publié le 7 avr. 2024 sur Expedia
okay
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that your experience was satisfactory overall. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 16 mars 2024 sur Expedia
This place was very clean
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear TAMMIE,We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.SincerelyHotel Manager
par un voyageur
Publié le 11 mars 2024 sur Expedia
Not handicap accessible, no elevator, just stairs.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Louis,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced due to the lack of handicap accessibility in our property and the absence of an elevator. Your comments are important to us, and we appreciate your understanding. We will take your feedback into consideration as we work towards improving our facilities to better accommodate all guests. We value your patronage and hope to have the opportunity to provide you with a more enjoyable and accessible stay in the future.SincerelyHotel Manager
