Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 Service et personnel
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Place
Publié le 11 août 2024 sur HomeAwayEasy to get to, roomy, deer in yard,,,,,,no complaints
par un voyageur
Painted Pony
Publié le 12 juill. 2024 sur HomeAwayThe house was very clean and comfortable. We loved sitting on the porch enjoying the weather and the peacefulness about the place.
The kitchen is stocked nicely for cooking.
par un voyageur
Beautiful but frustrating -
Publié le 17 avr. 2024 sur HomeAwaySaw past issues no hot water. Assumed it was fixed. Stayed (4nights, 5 days) After arrival, my brother, certified plumber checked the water, no hot water! Called the # to get the issue addressed.
Were told the prior guest had the same issue, but they were able to get enough hot water for a quick shower. She said to boil water for showers. We had 4 adults and two kids aged 5 and 1. No way was that going to work! Rep. told us she would refund us half our money. We should have known about this issue prior to arrival. She said the owner from Texas was going to bring a new tank over the weekend. My brother offered to help install if the owner could get it quickly.
Next day, rep. called. Reiterated we have no hot water to shower, wash dishes, wash clothing, or wash our hands. The rep said she had the authority to provide a full refund. With that said we thought okay we can make it work.
Left on Sunday morning. On Monday I looked at our statement and we were only refunded $114.00! That’s not even one day stay at that place. Needless to say, we were not happy. I called the rep but at no surprise no answer. I sent her a text message and she replied that she did everything she could and to not be rude. I said you lied to us; we want our money. I also received automated text messages about our stay and provided the details in which I was told there would be a report submitted. This all happened on 3/18/2024. As of today 4/2/2024, we have received no answer and no additional refund.
par un voyageur
More than was told
Publié le 6 juin 2023 sur HomeAwayI asked if there were pots and pans thdy said no, there were. I asked about firewood they said no, there was firewood. Almost everything I asked about they (Vacasa) said no to but was there in the cabin.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Shawn and we apologize for the misunderstanding about the information of the home and what's in it. Please be advised that we do provide standard pots and pans, however we do not provide firewood for this home. We hope to have the opportunity to host you for another stay in the future.
par un voyageur
Property was great. Property mgr wasn’t
Publié le 2 août 2022 sur HomeAway4.5 stars for the property. I agree with most of the other reviews. The property was cozy, clean and comfortable and in a great location. Communicating with the property mgr was horrible. They provided nothing but canned responses and empty promises but no follow through. They never got the hot water fixed.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We apologize for the inconvenience and hope we can host you again!
par un voyageur
Great stay!
Publié le 24 juill. 2022 sur HomeAwayWe had such a wonderful gateway! My family enjoyed the deer outside our porch! The only issue we had is the water heater went out on Saturday afternoon!
par un voyageur de Frisco, TX USA
Great time!
Publié le 20 mars 2022 sur HomeAwayGreat time!
par un voyageur
Family vacation
Publié le 31 janv. 2022 sur HomeAwayIt was a great stay!
par un voyageur
Wonderful Christmas
Publié le 28 déc. 2021 sur HomeAwayBeautiful area with well house layout and. Setting. Only problem when had was we carried to many items with us. Need a better method of listing items. Really would have helped in the kitchen. I phoned the property manger about what was available and she was to get back to me. Not one word, so we arrived with many unnecessary items.
par un voyageur
First Time
Publié le 14 nov. 2021 sur HomeAwayWe had a pleasant stay.
