Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2023 sur Expedia
Je recommanderais l’hôtel à tout le monde! Si je retournes à Terceira, ceci restera mon hôtel. Personnel plus que gentil et que dire de la vue!
Commentaires de Gestion de l’hôtel
28 août 2023 par Clarisse Soveta , Gestion de l’hôtel
Nous sommes heureux que vous ayez apprécié votre séjour dans notre hôtel. Nous serons ravis de vous accueillir à nouveau.
par un voyageur
Publié le 5 août 2023 sur Expedia
Très bon rapport qualité prix
par un voyageur de Beaconsfield
Publié le 19 juill. 2022 sur Expedia
Localisation près centre ville.
par un voyageur
Five star should be half a star
Publié le 28 juill. 2024 sur HotelsVery disappointed for the only five star hotel on the island. The services were horrible. The AC does not work when you go to ask them for anything it’s your fault they blame you. The people were very rude. They talk you out of parking in the parking garage. I am from the island born. There went back on vacation with my wife and was extremely disappointed with the services amenities and the condition of the hotel, when you first walk in through the common area is in the lobby. It is extremely beautiful with all doors wide open and this hot humid weather that they are experiencing all doors are open when you walk into your room with the AC running it is still very humid when it stops working and you go ask them to repair it. They come out and they repair it for a 12 hour fix and then repeat , very disappointed the island that are much better than this hotel will never stay here again. Ask to speak with the person in charge and they refuse to speak to you and their solution is Switch you to another room and ignore you poor customer service very unprofessional. I would rather this stay at a super eight then stay at this place.
par un voyageur
Publié le 6 juin 2024 sur Hotels
Die Lage des Hotels ist sehr gut mit Blick auf die Marina.
Das Zimmer ist geräumig und hat einen Balkon.
Die Beleuchtung im Zimmer wird über eine Fernbedienung geschaltet, allerdings funktionierte dies nicht komplett.
Die Meldung hierzu an die Rezeption wurde dort auch schriftlich dokumentiert, es hat sich aber - an beiden Tagen - nichts geändert. Mit viel Aufwand wurde dennoch im Schaltkasten eine Lösung gefunden, um wenigstens nachts im Badezimmer die Lampe auszuschalten.
Selbst in einem 5* Hotel sollte es normalerweise möglich sein, auf Kundenhinweise nachhaltig zu reagieren. Offensichtlich hat das Management aber hieran kein Interesse und das insgesamt freundliche Personal machte einen unzufriedenen Eindruck in dieser Hinsicht.
Das Frühstück ist sehr umfassend, aber sämtliche Speisen waren maximal lauwarm.
par un voyageur
Publié le 6 mai 2024 sur Hotels
par un voyageur
Publié le 31 mars 2024 sur Expedia
Great location. Great helpful staff, but it’s definitely not a 5 star hotel, breakfast food was cold, which I didn’t like.
par un voyageur
Doesn't live up to 5-star rating
Publié le 27 mars 2024 sur HotelsHotel obviously had expensive finishes installed when it was built. It has seen better days. Our reservation was "lost" and they put us in a room with a severely warped floor, a balcony door that wouldn't open, and a strong chemical cleaning smell. The kitchenette had a hotplate and no cutlery, pots, plates, or anything to use with it's limited appliances. There was no complimentary coffee or tea in the room. We asked to move rooms due to the chemicals giving us a headache. The staff was very reluctant and said it would be tough, but we walked through the hotel and saw many vacant rooms (room numbers lit up when occupied) that stayed empty during our stay. There was a bar that we were told was open but we tried to go and there was no staff to be found. Our second room was very warm and the AC didn't work to keep it cool. The shower wouldn't drain. The room was very large but empty of usable furniture. It just seemed like a ghost of a 5-star hotel, marble stone and beautiful but very cold and not functioning. Corners appeared to have been cut for many years making the place feel neglected and empty. Also, beware if you rent a car the parkade is a nightmare to get in or out of; there are scraped walls on the pillars of the tight turns to attest to this. With some care and attention and better customer service, this place could live up to it's 5-star rating and it's price. As it stands, I feel like we overpaid for a mediocre stay in a place with a very fancy lobby.
par un voyageur
Publié le 9 nov. 2023 sur Expedia
Breakfast was great verities.
One thing that I was very disappointed with, was the gym equipment did not work,
par un voyageur
Publié le 21 oct. 2023 sur Expedia
