Note fondée sur 183 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Feels like home
Publié le 3 août 2024 sur HotelsGreat experience. Met and exceeded all expectations
par un voyageur
A1
Publié le 28 juill. 2024 sur HotelsAs advertised. Clean, comfortable, spacious, and convenient to downtown restaurants and shops, and campus.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Good condo in Ann Arbor, good location. Had trouble with the access pin but the woman on the phone was very helpful and responsive.
par un voyageur de Scarsdale
Publié le 25 juill. 2024 sur Expedia
The apartment has high end appliances and all basic kitchen items. Location is excellent. I wish it were maintained a bit better. Stainless steel was polished beautifully, but walls and doors were scuffed, some furniture stained, light bulbs were missing - things like that.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Blue Suede Guest Services Team, Gestion de l’hôtel
Thank you for your feedback. We're glad you enjoyed the appliances and location. We appreciate your comments on maintenance and will address the issues with scuffed walls, stained furniture, and missing light bulbs promptly.
par un voyageur de Huntington
Publié le 25 juill. 2024 sur Expedia
Nice property in great location. Will definitely stay here again.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Blue Suede Guest Services Team, Gestion de l’hôtel
We appreciate your feedback Dave!
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Blue Suede Guest Services Team, Gestion de l’hôtel
Thank you Edmond!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
We were not able to check in because the facility insists on getting a photo of your drivers license. This is a terrible fraud risk and despite numerous efforts to try to find another way to handle they said it was not possible. They did cancel the reservation and agreed to refund the costs but we had to find another hotel that cost quite a bif more
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Blue Suede Guest Services Team, Gestion de l’hôtel
Thank you for taking the time to share your experience. I’m genuinely sorry for the inconvenience you faced during your check-in process. We understand your concerns about privacy and fraud risk regarding the requirement for a photo of your driver’s license.The security measure is intended to protect both our guests and the property, but we recognize that it can be frustrating when it seems inflexible. We are actively reviewing our check-in procedures to explore alternative methods that can maintain security while addressing guest concerns.I’m glad we were able to process your cancellation and refund promptly. I’m truly sorry for the additional expense and inconvenience you experienced in finding another accommodation. We appreciate your feedback and will use it to improve our processes and better serve our guests in the future. If there’s anything more we can do to assist, please let us know.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Blue Suede Guest Services Team, Gestion de l’hôtel
Thank you Patrick, hopefully we can get 10 stars next time you stay with us!
par un voyageur de Peoria
Publié le 20 juill. 2024 sur Expedia
Don’t book this property! After I booked it from Expedia, it took me more than 2 hours to deal with their pre-checkin process which has 7 steps including entering your name, address. Uploading your drivers license and pre-authorization of security deposit.
I would not complain these 7 steps since their check-in is contactless. It means you would check in by yourself.
The problem was their system didn’t work and it didn’t work with any of my credit cards(visa, master, american express nor discover), so I had to contact their support team. They sent me a link and it didn’t work either. So at the end, I had to tell them my credit card information and they manually authorized it. It took them almost one hour to finish.
Unfortunately, this was not the end. Every day before I check in, I receive an email and text message saying I had not finished my pre-checkin. The link in the mail and text message redirected me to their payment page which still didn’t work. So I had to contact their support to see whether my reservation was still valid.
Because of this, i didn’t receive check-in instruction before my check-in time, I had to contact their support to get the instructions.
If the reservation was cancellable, I would have done it the next day!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Blue Suede Guest Services Team, Gestion de l’hôtel
I’m truly sorry to hear about the difficulties you experienced with our pre-check-in process. Your frustration with the lengthy and malfunctioning system is completely understandable.Our goal is to make the check-in experience smooth and secure, but it’s clear we fell short in your case. The issues with the payment system and the repeated notifications you received are unacceptable, and I regret the inconvenience they caused you.I appreciate you bringing this to our attention. We are actively reviewing our pre-check-in procedures and technology to prevent similar issues in the future. I will also ensure that your feedback reaches the team responsible for our support system so they can address these flaws.Thank you for your patience and understanding. If there’s anything more we can do to make this right or if you have any additional concerns, please let us know.
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Blue Suede Guest Services Team, Gestion de l’hôtel
Thank you for your amazing review! Come back anytime!
