Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Love this rental!
Publié le 10 sept. 2024 sur HomeAwayLove this rental! Interior was clean and ready to go when we arrived. Plenty of space for 6 of us. Super close to the beach. Had beach chairs and umbrellas available. Had an amazing trip. Will definitely stay there again.
par un voyageur
Overall Great Stay with Hidden Problems
Publié le 17 mai 2024 sur HomeAwayPros: This house had everything we needed as far as space and was beautifully decorated. It looked like the decor had been refreshed recently. Proximity to the beach was great, just a short walk across the street. The open concept floor plan with all bedrooms on the same floor was very convenient.
Cons:
1. Stairs railing was not secure. Dangerous for anyone needing support going up and down the stairs. When I mentioned this to the property manager she didn’t act like this was a serious concern or that it would be fixed before the next family checked in.
2. Bugs! On the surface things were clean, but on the second day we found dozens of small bugs in the dining room curtains and on the floor next to the dining room table. Looking closer we realized these were termites. We found them on the window sills and by the kitchen sink. On the morning we checked out there were bugs and wings in the bathroom sink when I went to brush my teeth.
The property manager argued with me about the bugs. She said their exterminator said they were flying gnats. Every person in our party agreed 100% that they were termites. Regardless, it was gross and very evident that the house was not thoroughly cleaned.
3. The house, front door and deck with sitting areas all face a busy street. Cars playing loud music, work trucks, etc drove by all day long. Very noisy.
We received a refund of $350 for inconvenience of the bugs, but I didn’t feel like there was any urgency to fix the stairs.
par un voyageur
Wonderful home for family
Publié le 29 mars 2024 sur HomeAwayWe loved our stay. Everything was perfect. We have 3 kids ages 3-7 and the layout and location was excellent. I also appreciate how clean it was when we arrived. Kitchen is very well stocked and we did most meals at the home. The walk to beach is just across the street. Highly recommend!
par un voyageur
Fun time
Publié le 29 janv. 2024 sur HomeAwayGreat location, great property overall.
Pool was awesome.
Issues with dryer when tried to launder towels (wouldn’t dry). Ongoing issues with WiFi which made it hard to watch tv or work when husband I had to. Overall would stay there again
Commentaires de Gestion de l’hôtel
29 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Dawn; we are happy to hear you overall had a great stay. We have provided your valuable feedback to our local manager. Our manager has confirmed the WIFI and dryer have both been addressed and are now working properly. We apologize for the inconvenience and look forward to hosting you again!
par un voyageur
Poor Property Management - Termite Nest in Bedroom
Publié le 22 oct. 2023 sur HomeAwayThis was our fourth annual trip to Anna Marie island with our family. We booked an expensive four night stay with this property to celebrate an anniversary and birthday. The home is located at an ideal location, but the accommodations were unacceptably poor. Our daughter slept in the second master bedroom the first night, but reported a bunch of dirt in her sheets. Upon inspection, it was evident that the dirt was coming from a mound, almost like an ant pile that had amassed at the top of the window frame above the bed. I called Vacasa to address it. They sent over a housekeeper and he confirmed it was a termite mound. So upon learning that my daughter had slept in the debris from a termite mound in our expensive vacation rental, I told the housekeeper to have the manager call me immediately, and that I wanted to check out early. The housekeeper recommended that I just pull the bed frame away from the window sill so that the termite mound debris would not land on the bed anymore. The manager never called. Through the remainder of our stay I contacted Vacasa multiple times over the phone, through text, and through the VRBO app. None of the 6 people I spoke to could get the local property manager to contact me. The VRBO help desk was unhelpful. We cut our losses and checked out a day early. I continued to call Vacasa to seek reimbursement for this poor experience. They had a multiple chances to remedy the situation. They eventually reimbursed me 5% of the total cost.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues.
par un voyageur de Mesa, AZ
Great location, nice property
Publié le 16 oct. 2023 sur HomeAwayWe really enjoyed our stay. Had a few minor issues and was somewhat difficult in reaching vacasa in a timely manner. They had someone out to fix the issues next day. I would’ve preferred sooner but still a decent response.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Landon, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
par un voyageur
Great house and location
Publié le 21 sept. 2023 sur HomeAwayThis was our second year spending our girls' weekend beach trip at this house and we loved it! Right across from the beach, a great pool with sun and shade, and plenty of room inside for 6 of us to hang out and talk while we cooked, ate, and relaxed for 3 days.
par un voyageur
Great Location - Small Upgrades Needed
Publié le 15 sept. 2023 sur HomeAwayThe location of this property is great; right across the street from beach access. Outdoor shower to rinse off. Great covered parking.
This house just needs some minor updates; fridge wasn't working, a/c couldn't keep up, toilets extremely hard to flush, pool was closed unexpectedly, no extras as indicated in email (garbage bags, toilet paper, laundry detergent).
It wouldn't take much to really bring this property from good to GREAT!
Commentaires de Gestion de l’hôtel
30 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Ashley, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Grannymoon
Publié le 14 nov. 2022 sur HomeAwayMy wife and our friends had a enjoyable stay at the Sundance Cottage for 4 days. Excellent location across the street from the beach. The property was impeccable with many amenities. We enjoyed sunsets from the front porch. The heated pool was great too! Went to Sandbar for a sunset dinner.
Only downside was the code we where give for the door did not work. The rental agent gave us the lock box code to get the key for the front door. Also we had to get all the leaves out of the pool from Tropical storm Nicole. We called and left a message with rental agency but nnever received a reply. Overall great experience and would recommend to our friends.
par un voyageur
Amazing house - great location
Publié le 19 sept. 2022 sur HomeAwayPicture perfect
