Note fondée sur 735 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bel hôtel
Publié le 13 avr. 2024 sur HotelsSéjour d'une nuit en famille à Annapolis. Nous avions réservé deux chambres : l'une avec un lit king et l'autre avec 2 lits queens. Les chambres sont spacieuses et propres. Le parking est payant. Pas de petit-déjeuner inclus mais des possibilités de manger de bons breakfasts dans les environs.
Commentaires de Gestion de l’hôtel
21 avr. 2024 par Nakia Henderson- Director Of Front Office, Gestion de l’hôtel
Dear Richard,Thank you for choosing to stay at the Annapolis Waterfront Hotel during your recent visit to Annapolis with your family. We are delighted to hear that you found our rooms to be spacious and clean, providing a comfortable stay for you and your loved ones.We understand the importance of convenient dining options, and we are glad to hear that you were able to explore the surrounding area for breakfast options. While we do not offer complimentary breakfast, we hope you were able to enjoy some delicious meals during your stay.We appreciate your feedback regarding the paid parking, and we want to assure you that we strive to provide competitive pricing for our parking services.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back to the Annapolis Waterfront Hotel in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Best regards,
par un voyageur
Annapolis Boat Show 2024
Publié le 13 oct. 2024 sur HotelsOur initial room was terrible. There was an outdoor band that was part of the boat show sharing our back wall. Our entire room was vibrating. You couldn’t see outside our window. A large tarp over it, with various outdoor furniture stacked up against the window halfway up. A trickle of water from the shower head. I complained, they gave us a new room which was much better. 3.5 star. Overall definitely not what I expected from autograph mariot property
Commentaires de Gestion de l’hôtel
6 déc. 2024 par Nakia Henderson- Front Office Manager, Gestion de l’hôtel
Dear Andrew,Thank you for taking the time to share your feedback about your stay during the Annapolis Boat Show. I want to sincerely apologize for the issues you encountered with your initial room. The noise, obstructed view, and water pressure you experienced are not reflective of the high standards we strive to maintain as an Autograph Collection property.I’m glad to hear that our team was able to provide you with a new room that better met your expectations. However, I understand that the overall experience fell short of what you anticipated, and for that, I deeply regret any inconvenience caused.Your feedback is incredibly important to us, and we will be addressing the concerns you raised with our team to ensure improvements are made. We truly value your business and hope to have the opportunity to provide you with a much better experience should you choose to stay with us again in the future.Thank you for sharing your experience.Warm regards,
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 déc. 2024 par Nakia Henderson- Front Office Manager, Gestion de l’hôtel
Dear Cassie,Thank you so much for your perfect 5/5 rating!We’re thrilled to hear that you had a great experience with us. Your feedback means the world to our team, and we truly appreciate your support. We look forward to welcoming you back to the Annapolis Waterfront Hotel for another fantastic stay in the future!Warm regards,
par un voyageur
Publié le 2 oct. 2024 sur Expedia
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Housekeeping staff didn't clean the rooms properly. Found used dental floss on the floor.
Toiletries went empty in the shower. Took hours to get a refill.
Area floods during heavy rain.
Way overpriced during football weekends
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Nakia Henderson- Front Office Manager, Gestion de l’hôtel
Dear John,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues you experienced, particularly with the cleanliness of your room and the inadequate replenishment of toiletries. This is certainly not the standard we aim to uphold, and I appreciate you bringing this to my attention.I will address your concerns with our housekeeping team to ensure that our cleaning standards are consistently met and that we are proactive in replenishing necessary items in guest rooms.I also understand your frustration regarding the flooding during heavy rain and the pricing during football weekends. We are continually reviewing our pricing strategy to provide fair value for our guests, and your feedback will help us in that evaluation.Please know that we are committed to improving our services, and I hope you will give us another chance to provide you with a better experience in the future.If there’s anything else I can assist you with or if you would like to discuss this further, please feel free to reach out.Best regards,
par un voyageur
Publié le 28 sept. 2024 sur Expedia
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Nice property in historic downtown area, excellent location but a little pricey.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Perfect setting right on waterfront. Surrounded by water, history, shopping, dining. So much to offer especially if you enjoy the water & crab. Stayed for work- meetings. Even catered meals were great compared to other places. Staff was all friendly, very professional & helpful. Comfortable, appealing location!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Nakia Henderson- Front Office Manager, Gestion de l’hôtel
Dear Jennifer,Thank you so much for your kind words regarding your recent stay with us at the Annapolis Waterfront Hotel. We’re thrilled to hear that you enjoyed our beautiful waterfront setting and the various amenities we offer.It’s great to know that you found our catered meals to be exceptional and that our staff provided you with friendly and professional service. We strive to create a comfortable and welcoming atmosphere for all our guests, and your feedback reassures us that we are on the right track.We hope to welcome you back soon, whether for work or leisure. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to reach out.Best regards,
par un voyageur
Somewhat disappointed
Publié le 17 sept. 2024 sur HotelsFor $350 +/night we would have expected room service to freshen the room. Instead we came back after 8 hours away from our room to find no fresh towels, bed still unmade, and the waters and coffees had not been replaced. The front desk wasn't sure why the room had not been cleaned and didn't even know if any staff were in site. We eventually received some towels but no waters or coffees for in in room coffee maker
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Nakia Henderson- Front Office Manager, Gestion de l’hôtel
Dear Keith,Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you encountered with the housekeeping service and the lack of replenishment of amenities in your room.It is unacceptable that your room was not properly attended to during your stay, especially given the rate you paid. I understand how frustrating it must have been to return after a long day and find your room in that condition. Please rest assured that I will address this matter with our housekeeping team to ensure that our service meets the high standards we set for ourselves.I also apologize for the confusion at the front desk regarding the staff's availability. Your concerns are important to us, and we will work to improve our communication and service delivery.If you would be open to discussing this further, please feel free to reach out to me directly. Your experience is valuable to us, and we appreciate the opportunity to make things right.Thank you again for your feedback, and I hope you will consider giving us another chance in the future.Best regards,
