Avis The Annapolis Inn

Dear Joshua & Tahnee, Thanks so much for your kind and sincere words in your review. We did have a sensational time with both of you and can't wait for your return as well. You are truly great people and great guests as well. We know you had a great time, and that means the world to us. Please keep well and keep in touch. Joe & Alex

COVID has made all of us in the hospitality industry keenly aware that guest health and safety are our top priorities, and we have made a strong commitment to establishing and enforcing policies that safeguard guest safety, protection, and comfort. In this particular situation, this guest knowingly and defiantly ignored our “no pets allowed” policy and insisted that her pet dog be allowed in our inn when she arrived. Our response was an emphatic “no”, and she was asked to leave immediately. Our website clearly states that we do not accept pets. In addition, a potential guest who is making a reservation with us on our website must confirm that they have read our policies, terms, and conditions and accept and agree with them. Additionally, since this particular guest made her reservation through Expedia, she had to make the same acknowledgments on their website to confirm her reservation. Finally, immediately upon making an online reservation, a guest will receive an e-mail from us reiterating our policies that indicate that we do not accept pets. Guests who are allergic to animals, rely on us to enforce our policies for their health, safety, and well-being, and it is our responsibility to assure them that our policies will be enforced as stated. This policy has been in effect for over 22 years, but COVID has increased the importance of mitigating the spread of airborne pathogens that can contribute to possible respiratory illnesses. This guest was in direct violation of our policies, disregarded and dismissed any consideration for the safety, protection, and comfort of others, and was consequently held accountable for the full cost of her reservation. All guests are responsible for the full cost of their confirmed reservation if they cannot keep their reservation and are within the two-week cancellation period of their arrival date. Expedia supports our position and, we are told, declined her attempt to post a negative review on this situation as she indicated in her comment above.

Terrell, thank you so much for your kind words about The Annapolis Inn and your stay with us. It was our pleasure hosting you, and we certainly enjoyed your company and having you as our guests. I hope we will have the pleasure of hosting you again sometime soon. Many thanks again.