Note fondée sur 61 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 avr. 2018 sur Hotels
Staff was super helpful
par un voyageur
Disappointed
Publié le 18 avr. 2018 sur HotelsThought we were booking a room with a fireplace and breakfast included. Nope, no room with a fireplace and the restaurant was closed, permanently. I showed the girl at the front desk my reservation( through hotels.com) and all she could say was “we should have booked through Hawks Nest Website” so there was nothing she could do to help me. She had already given the room with the fireplace to someone else. We received a less then desirable room, had to move furniture around to plug in coffee pot and microwave. Coffee pot never worked. Since restaurant was closed and no venues close by, we managed to find a bag of popcorn for dinner. Very disappointed in our stay. Won’t be going back.
par un voyageur
Publié le 24 mars 2018 sur Hotels
A wonderful place to stay. Very comfortable. Nearby are hikes, walks, tour of New River Gorge Bridge and other things
par un voyageur de Yorktown, VA
Scenic location, but....
Publié le 14 oct. 2017 sur Expedia
Pour : Scenic location. Quiet. Clean.
Contre : Overall management seems sub-part as described above. The fact that the restaurant was not available should have been shown in any travel bookings.
Emplacement : Tram down from lodge to New River.
New River Gorge with unusual bridge construction.
Great scenery for photography.
Arrived at hotel expecting that restaurant on site would be open. Had read that there was a restaurant at the lodge and West Virginia Travel Center, located on I-77, confirmed that earlier in the day of arrival. At check-in, were told the restaurant was not available as it was under renovation and had been since summer. What a bummer!! Ansted is a very small town and there was only one eatery open within a mile or two of the lodge. Convenience breakfast was available in morning.
The four-story lodge is laid out oddly. Have to go though a maze to find your room. The front desk had no diagram to show the layout. No locations for local restaurants.
Management of this facility seems to have done a poor job providing tools and keeping employees informed. The staff was friendly and helpful to the extent they could.
par Timothy
Comfortable but dated.
Publié le 10 oct. 2017 sur HotelsPlace was comfortable, and quiet - but dated. Could use some remodeling. Kitchen only open for continental Breakfast. Waiter for area forgot to turn on heat for tea hot water. Had to wait and ended up having warm tea. Beautiful views of valley.
par un voyageur
Publié le 12 sept. 2017 sur Hotels
Very clean and comfortable. Can't beat the views!!
Recommandé
pour Tout le mondepar un voyageur de Toronto Ontario
Restaurant?
Publié le 11 sept. 2017 sur Expedia
Pour : Clean comfortable beds. Quietness
Contre : Repairs to stairs and outside need improvement
Emplacement : Beautiful environment for outside walks and viewing
Breakfast was available but no other meals. After driving most of the day we were too tired to drive out for dinner. Building needs freshening up as outdated.
Recommandé
pour Tout le mondepar un voyageur de Virginia
Nice place close to the Gorge.
Publié le 20 août 2017 sur ExpediaWe spend two nights in the Lodge. Helpful friendly staff took care of us. Beautiful view of the Gorge at Hawks Nest lake.
par Gayle
Publié le 3 août 2017 sur Hotels
Candy bar and Coffee for dinner first night. restaurant is under renovation!
par Camilla
Passing through , one night stay
Publié le 2 août 2017 sur HotelsOne night stay , passing through . Ended up doing the tram & jet boat and really enjoyed it ! Area is so beautiful & we wouldn't have stayed anywhere else ! The one drawback is that the building is very dated , but it was clean & comfortable and everyone was very nice
