Note fondée sur 324 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 avr. 2019 sur Expedia
Personnel chaleureux, endroit charmant dans un décor enchanteur.
Commentaires de Gestion de l’hôtel
13 avr. 2019 par Miguel S, Gestion de l’hôtel
Thank you for your kind feedback! We hope you come back son.
par un voyageur
Publié le 9 avr. 2019 sur Expedia
le cachet des lieux et les cours intérieurs qui sont magnifiques
Commentaires de Gestion de l’hôtel
13 avr. 2019 par Miguel S, Gestion de l’hôtel
Thank you for your kind feedback! We hope you come back son.
par un voyageur de Rockville
Publié le 19 juill. 2024 sur Expedia
Well maintained property with nice and helpful staff.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Guisella Medrano /Rooms Division Manager, Gestion de l’hôtel
Dear Roxana, Thank you for your kind words. It is very rewarding to read such nice comments about your stay. We will be all looking forward to welcoming you again in the near future.Kind Regards,
par un voyageur
Publié le 13 juill. 2024 sur Expedia
The property & rooms are beautiful and comfortable. However, the attitude of front desk staff leaves a lot to be desired - they were flat out rude and ignored guests while on their cell phone. Cleaning staff would knock once and proceed to enter room, then just left without apologizing. This is my third time staying at this property, but will never stay again. There are other properties in Antigua with significantly better service.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Guisella Medrano /Rooms Division Manager, Gestion de l’hôtel
Dear Sharon, Thank you for your feedback. We truly value your comments, for those enables us to continuously strive for improvement in the quality of our products and services. I deeply regret that we were unable to meet your expectations this time. Please know that we will take immediate action on the details you mentioned. Please allow us to express our sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
I loved my stay here. It was a beautiful property, the staff were very friendly, it was clean, and quiet.
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Pensativo House Hotel, Danilo L. Reception, Gestion de l’hôtel
Hello Rafiah greetings from Pensativo House Hotel. We're so happy to know that your stay was the best. We hope to serve you again.
par un voyageur
Publié le 2 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Guisella Medrano /Gerente de División Cuartos, Gestion de l’hôtel
Estimado Alejandro,Muchas gracias por compartir la valoración de tu última estancia en Pensativo House Hotel. Tus comentarios son muy valiosos para nosotros y nos dan la oportunidad de mejorar continuamente.¡Esperamos verte pronto!
par un voyageur de Guatemala
Publié le 30 juin 2024 sur Expedia
Excelente ambiente e instalaciones
Commentaires de Gestion de l’hôtel
30 juin 2024 par Pensativo House Hotel, Danilo L. Recepción, Gestion de l’hôtel
Buenos días, reciba un cordial saludo de Pensativo House Hotel, estamos muy contentos de saber que le encantaron las instalaciones. Esperamos poderle volver a ver.Saludos Cordiales,
par un voyageur
Publié le 17 juin 2024 sur Expedia
They don't respect their room service hours. They stop serving way earlier than they mention on their menu. There's no way of getting a bottle of wine or even a beer at the hotel on a Saturday night at 10:15pm. Ridiculous. We really wanted to have a stay in romantic moment in the hotel with my girlfriend but there's just nothing to do. No chips, no nuts at the hotel apparently, just nothing. The mini fridge only has Cola-Cola and bottled water. The rooms are nice and the staff is friendly but the person I talked to provided no solutions to this problem.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Guisella Medrano /Rooms Division Manager, Gestion de l’hôtel
Dear Jose,Thank you for sharing your opinion with us. Please accept our apologies for not satysfying your requests as expected, we are sorry you got a bad impression about our service. Your comments are taken into consideration to take the necessary actions to improve on our service quality. We hope you give us the opportunity to better serve you in the future. Best Regards,
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Guisella Medrano /Gerente de División Cuartos, Gestion de l’hôtel
Estimado Christian,Muchas gracias por la valoración de tu última estadía. Nos complace saber que fue excepcional.Esperamos verte pronto nuevamente en Pensativo House Hotel.
par un voyageur
Publié le 9 juin 2024 sur Hotels
The property was beautiful, the room was so comfortable and clean. The cleaning and service staff were friendly and helpful. I would recommend this place to everyone and would stay again. The only downside were the front desk staff. They were incredibly rude when they checked us in. To make matters worse, they continued to be rude throughout the stay even in small interactions when walking in and out of the hotel. It was such a shame, you’d figure the front desk would be more welcoming if they’ll be the first impression for guests. However, I would stay again. Hopefully the front desk will be nicer next time.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Guisella Medrano/ Rooms Division Manager, Gestion de l’hôtel
Dear Natalia,Thank you so much for sharing your opinion with us. We are pleased that you enjoyed of your stay and loved your room. However, I was sorry to read that certain parts of your stay did not live up to your expectations. We are always striving to better accommodate our guests and we'll act in the issues you've mentioned.Please allow us to express our sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,
