Note fondée sur 60 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent hôtel
Publié le 5 avr. 2018 sur Hotelsexcellent Hôtel !
Bon accueil, chambre spacieuse et jolie (le bémol est la taille du lit en 140 : un queen size ou un king size serait parfait ).
Salle de bain parfaite.
Petit déjeuner simple : 2 gaufres avec un peu de miel et 4 fraises en déco + 1 boisson.
Le patio et la terrasse sur les toits sont superbes.
Hôtel calme , propre et très bien situé
Commentaires de Gestion de l’hôtel
13 avr. 2018 par Paula Aparicio, Gestion de l’hôtel
Agradecemos sus comentarios. Nos alegra saber que ha disfrutado de su estadilla en el hotel
par un voyageur
Hotel agradável
Publié le 4 mars 2020 sur HotelsPequeno hotel bem localizado, funcionando numa casa de arquitetura típica de Antigua decorada com charme e conforto. O atendimento é ótimo
Commentaires de Gestion de l’hôtel
8 mars 2020 par Serendipity Boutique Hotel, Gestion de l’hôtel
Thank you for staying with us at Serendipity Boutique Hotel!! We are glad to know that you enjoyed your experience with us. We appreciate your feedback!! :)
par un voyageur
Publié le 28 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
31 janv. 2020 par serendipity Boutique Hotel, Gestion de l’hôtel
Thank you for staying with us at Serendipity Boutique Hotel!! We are glad to know that you enjoyed your experience with us. We appreciate your feedback!! :)
par un voyageur
Publié le 19 janv. 2020 sur Expedia
親切な対応でとても居心地が良かったです。但し、アンティグア全体で、日が暮れると一気にひとけがなるなるので、出歩かないほうが良いです。
Commentaires de Gestion de l’hôtel
24 janv. 2020 par Serendipity Boutique Hotel, Gestion de l’hôtel
Thank you for staying with us at Serendipity Boutique Hotel!! We are glad to know that you enjoyed your experience with us. We appreciate your feedback!! :)
par un voyageur
Publié le 10 déc. 2019 sur Expedia
Evelyn was great at reception. She guided me throughout Antigua and arranged a great driver to Atitlan.
The ladies make beautiful breakfasts. The room was beautiful and clean. The know me as Vivien there! Thank you all!
Commentaires de Gestion de l’hôtel
10 déc. 2019 par Serendipity Boutique Hotel, Gestion de l’hôtel
Thank you for staying with us at Serendipity Boutique Hotel Vivien! We are pleased to know that you have enjoyed your experience with us. We appreciate your comments and we hope to see you again in town :)
par un voyageur de Los Angeles, CA
Publié le 9 nov. 2019 sur Expedia
I am surprise how did property gets high ratings.The owner seems to not care for guests and instead manages this place poorly. All staff members seemed to be worried and concerned about losing their job and provide the minimum amenities to guest.
We checked in at 3pm and spent few hours in the room trying to rest fron our trip. However, the drapes have no blackout and the doors were poory frabicated locally allowing all sound to travel inside the room. Good luck trying to rest or to sleep after 6am.
We went out for dinner and when we got back all lights were off in a ridiculous effort to save energy, creating a hazard for guest. I understand climate change and trying to conserve energy, but this is ridiculous.
The worst was yet to happen. A guest had a giant dog - regardless that NO PETS ARE ALLOWED is stated on Expedia. My wife is allergic to dogs and got extremely sick. When i contact the owner, she refuse to provide a refund and i had ro contact Expedia to cancel my second night. PLEASE NOTE THAT I PAID $150 A NIGHT FOR WHAT WAS SUPPOSED TO BE A SUITE. Please do yourself a favor and stay away from this property.
Commentaires de Gestion de l’hôtel
10 nov. 2019 par Serendipity Boutique Hotel, Gestion de l’hôtel
We are very sorry you had a bad experience at the hotel, but let me clarify some of the things you stated before:
- The suite is at the back of the house so no sound from the street can travel there just the sound of the fountain outside of your room.
- We do have good doors and black oit curtains that are block 95% of all light coming inside of the room
- The other guests that where staying at the hotel came to visit family and the grandpa lives in Antigua. He came to the hotel to visit them and had a dog, the dog stayed sited in an open space for a few hours and never entered your room. We are a pet friendly hotel and most of our guests are as well but very sorry that the allergies where so bad for your wife
- When you called to cancel the next night a staff member of the hotel immediately talked to you and gave you the money back without making a complaint or not wanting to do it she even went to bank to take out cash because thats what you wanted.
- The same staff member when she was about to leave the hotel asked you of you wanted her to turn of the lights for you so you could sleep better and you told her to do it so we are very sorry that you felt that the hotel was very dark but we where only trying to follow what you supposedly wanted
Our staff is amazing and we work really good as a team not with fear about anything.
par un voyageur de San Jose Costa Rica
Publié le 15 oct. 2019 sur Expedia
Uno de los mejores lugares en los que me he hospedado. La atencion personalizada, la nitidez de las habitaciones, el personal de limpieza y el desayuno. Volveria a quedarme mil veces.
Lugar muy romantico.
Commentaires de Gestion de l’hôtel
15 oct. 2019 par Serendipity , Gestion de l’hôtel
We are so glad that you had a good time, thank you for staying with us! We hope to see you again in the near future
par un voyageur
Publié le 2 août 2019 sur Hotels
Muy agradable lugar y un personal excelente!
Commentaires de Gestion de l’hôtel
3 août 2019 par Serendipity Boutique Hotel, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Great boutique hotel.
Publié le 26 juill. 2019 sur HotelsGreat hotel in the centre. We had a suite which was beautiful. Staff were lovely and breakfast was great!
Very clean and comfortable.
Commentaires de Gestion de l’hôtel
27 juill. 2019 par Serendipity Boutique Hotel, Gestion de l’hôtel
We are so glad that you had a good time, thank you for staying with us! We hope to see you again in the near future :)
par un voyageur
Publié le 15 juill. 2019 sur Expedia
Beautiful, quiet, great jacuzzi on the roof deck. Great breakfast too.
Commentaires de Gestion de l’hôtel
16 juill. 2019 par Serendipity Boutique Hotel, Gestion de l’hôtel
Thank you for staying with us at Serendipity Boutique Hotel!! We work hard to make our guests happy. We appreciate your feedback!! :)
