Ratings based on 437 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice hotel
Posted Aug. 9, 2024 on HotelsHotel was nicely positioned and friendly staff. Unfortunately the air conditioning is not yet operational, of which we were aware, but the rooms, even with a fan, were overly warm.
Really nice touch is the free aperitives late afternoon.
Comment from Hotel Management
Aug. 9, 2024 by Team BANKS, Hotel Management
Dear Steve,Thank you for your feedback.It is wonderful to read that you enjoyed our location and Aperitivo, and you had a nice experience with our staff.We are aware that the lack of air conditioning could be an inconvenience so we are currently having them installed in each of our rooms to make the stay of all our guests even more comfortable.We hope to see you again!Kind regards,
by A traveller
Posted Jul. 31, 2024 on Hotels
No air con in the middle of summer , lobby , hallways all had air con but the rooms were “ being upgraded “
Comment from Hotel Management
Jul. 31, 2024 by Team BANKS, Hotel Management
Dear Kevin,Thank you for your feedback.The room you booked did not have air conditioning as is communicated on the booking platform you used. However, we do understand the possible inconvenience this could bring and therefore we are currently having air conditioning units installed in all our rooms.We hope to welcome you again in the future.Kind regards,
by A traveller from Federal Way
Posted Jul. 30, 2024 on Expedia
No air conditioning due to repairs made this stay quite uncomfortable with no end in sight.
Comment from Hotel Management
Jul. 31, 2024 by Team BANKS, Hotel Management
Dear Christian,Thank you for your review!It is correct that you did not have air conditioning in your room, but this was not due to repairs. Both the room you booked (Standard room) and the room you got as a free upgrade (Superior room) do not have air conditioning, as is indicated when booking.However, we do understand the possible inconvenience this could be and therefore, we are currently installing air conditioning units in all our rooms.Kind regards,Team BANKS
by A traveller
Posted Jul. 12, 2024 on Expedia
Comment from Hotel Management
Jul. 14, 2024 by Team BANKS, Hotel Management
Dear Rajasi,Thank you for your feedback. Too bad a dishonest review is written like this. When you came to announce that you were leaving a day in advance it was said that we could not refund this night. Here was no problem. It was said that the stay was enjoyed. At the time for early check-out both sides knew that this night could not be refunded. Very unfortunate. If you look at our cancellation policy, you can find that the reservation must be canceled 48 hours in advance. Have a nice dayKind regards,
by A traveller
Amazing positively surprising hotel
Posted Jul. 2, 2024 on HotelsNice surprise hotel. Great location in Antwerp. All clean and nice. Good value for money
Comment from Hotel Management
Jul. 3, 2024 by Team BANKS, Hotel Management
Dear Robert,We are happy to hear that you enjoyed your stay with us!We wish to welcome you back in the future.Kind regards, Team BANKS Antwerp
by A traveller
Posted Jun. 29, 2024 on Expedia
Great!
Comment from Hotel Management
Jun. 30, 2024 by Team BANKS, Hotel Management
Hi River, thank you so much for your kind review! Hopefully we will see you again in the future. Kind regards, Team BANKS
by A traveller
Perfect Location
Posted Jun. 26, 2024 on HotelsLocation is perfect. I’d call this an efficiency hotel as the standard rooms are comfortable but not fancy. They have what you need. Everything was very clean and the service is excellent. Breakfast is sufficient. No air conditioning would be a problem during the hottest months. We would definitely stay again.
Comment from Hotel Management
Jun. 27, 2024 by Team BANKS, Hotel Management
Dear Kelli,Thank you for your positive review. We are happy to hear that you've enjoyed the service, breakfast, stay at BANKS Antwerp. We are currently installing air conditioning in all our rooms.Hopefully, we can welcoming you soon again!Kind regards
by A traveller
Posted Jun. 24, 2024 on Hotels
Comment from Hotel Management
Jun. 25, 2024 by Team BANKS Antwerp, Hotel Management
Hi Carike, thank you for your kind feedback!
by A traveller
Posted Jun. 11, 2024 on Expedia
Convenient location, friendly staff, comfortable room.
Comment from Hotel Management
Jun. 22, 2024 by Team BANKS Antwerp, Hotel Management
Dear Stephen, thank you for your kind feedback!
by A traveller
Posted Jun. 7, 2024 on Expedia
Comment from Hotel Management
Jun. 28, 2024 by Team BANKS, Hotel Management
Hi Sophia, thank you for your great feedback! Kind regards from Antwerp!
