Ratings based on 878 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 7, 2024 on Expedia
The hotel rooms did not have a fridge, microwave, iron / ironing board. The rooms did not have complimentary toiletries. The hotel did not have parking
by A traveller
Posted Sep. 23, 2024 on Hotels
Stayed for one night on a motorcycle trip. Kindly allowed us to put 2 bikes in one space and they were out of sight so happy to pay for this. The hotel is a 15-20 minute walk from the main centre, if you walk in the right direction !!!
The one thing I was concerned about was in the morning there were 2 youngsters lying in one of the corridors, charging their phones from a socket on the wall. Now I have no idea if they were guests but why would you lay in the corridor if you had paid for a bed.
by A traveller
Posted Sep. 22, 2024 on Hotels
Top notch!
by A traveller
Posted Aug. 5, 2024 on Hotels
by A traveller
Posted Jul. 25, 2024 on Expedia
15 min walk to Grote market center
by A traveller
Posted Jul. 22, 2024 on Hotels
by A traveller
Posted Jul. 9, 2024 on Hotels
Comment from Hotel Management
Jul. 10, 2024 by Annelies Van Eynde - Hotel Manager, Hotel Management
Dear Clinton,Thank you so much for your incredible review and for awarding us a perfect 10/10 stars! We are absolutely thrilled to hear that your experience with us was outstanding.Your kind words and detailed feedback mean the world to our team. We strive to provide the best possible service and your review reassures us that we are on the right track. It's customers like you who motivate us to continuously improve and excel in what we do.If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We're always here to help and ensure your experience remains top-notch.Thank you once again for your support and we look forward to serving you again in the future!Warm regards,
by A traveller
Staff need training
Posted Jun. 25, 2024 on HotelsIt is wholly unhelpful to have a shift change over at the same time as check-in opens.
You do not have to be a genius to work that out.
We arrived a few minutes before check-in and were asked to take a seat and wait.
A group of people enter immediately after us and we're checked strait in.
Tables in the reception area remained littered in rubbish for several hours.
The facilities are good but the staff not great.
Comment from Hotel Management
Jun. 25, 2024 by Annelies Van Eynde - Hotel Manager, Hotel Management
Dear John,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay with us.We understand your frustration with the timing of the shift change and its impact on the check-in process. Your feedback is valuable, and we are reviewing our scheduling practices to ensure a smoother experience for our guests. We strive to offer prompt and efficient service, and it is disappointing to hear that we fell short during your visit.Regarding the cleanliness of the reception area, we regret that it did not meet our usual standards. We are addressing this issue with our housekeeping team to ensure that such lapses do not occur in the future.We appreciate your positive comments about our facilities and are committed to improving our service. We hope you will give us another opportunity to provide you with the high-quality experience we aim for all our guests to have.Kind regards,
by A traveller from South Pasadena
Posted Jun. 13, 2024 on Expedia
Comment from Hotel Management
Jul. 3, 2024 by Annelies Van Eynde - Hotel Manager, Hotel Management
Dear Mr Dong,Thank you so much for taking the time to leave us a 4-star review! We are delighted to hear that you had a positive experience with us and that you enjoyed your stay at Holiday Inn Express Antwerp City-North***. Your kind words mean a lot to our team, and we are thrilled to know that we met your expectations.We are always striving to provide the best possible service and quality to our customers, and your feedback is incredibly valuable to us. If there’s anything specific you think we could improve on to make your experience a 5-star one, we would love to hear your thoughts. Your suggestions help us to continually improve and serve you better.Thank you once again for your support and for choosing our hotel. We look forward to serving you again in the future!Best regards,
by A traveller
Posted Jun. 6, 2024 on Hotels
always stay here. good location , professional service and handy
Comment from Hotel Management
Jun. 6, 2024 by Annelies Van Eynde - Hotel Manager, Hotel Management
Dear Ian,Thank you for taking the time to leave such a positive review! We're thrilled to hear that you always choose to stay with us and that you find our location convenient and our service professional. Your feedback is greatly appreciated and we're glad to know that you find our amenities handy. We look forward to welcoming you back on your next visit! If there’s anything we can do to make your stay even better, please don't hesitate to let us know.Kind regards
