Note fondée sur 670 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Hotels
J'etais logé au 8ème etage, suite à l'activation de l'alarme je suis sortis très hativement de la chambre en enfilant la serviette de douche et pieds nu. sorti par mla porte de secours au RDC arrivé en plein rue nez à nez avec les pompiers aucune explication par la direction de l'hotel??
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Emilia Wierzbicka, Guest Relations Manager, Gestion de l’hôtel
Dear Abdelatif,Thank you for sharing your recent experience at NH Collection Antwerp Centre and for giving us a perfect score of 10 out of 10.I would like to sincerely apologize for the inconvenience caused by the fire alarm activation and for the lack of communication during such an important moment. Your safety and comfort are our top priorities, and I understand how disconcerting it must have been to leave your room in such a hurry without receiving proper guidance or information from the hotel team.Rest assured that we will review our emergency procedures to ensure that, in the future, our guests are better informed and supported during any such incidents. Your feedback is invaluable in helping us improve our services.I hope we will have the pleasure of welcoming you back and providing you with a flawless stay.Warm regards, Emilia Wierzbicka,Guest Relations Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Emilia Wierzbicka Guest Relations Manager, Gestion de l’hôtel
Dear gael,Thank you for taking the time to share your experience and for staying with us at NH Collection Antwerp Centre. I am happy to see that you enjoyed your stay with us. We look forward to welcome you back in the future!Kind regards,Emilia WierzbickaGuest Relations Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Emilia Wierzbicka Guest Relations Manager, Gestion de l’hôtel
Dear Sir, Madam,Thank you for taking the time to share your experience and for staying with us at NH Collection Antwerp Centre. I am happy to see that you enjoyed your stay with us. We look forward to welcome you back in the future!Kind regards,Emilia WierzbickaGuest Relations Manager
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Emilia Wierzbicka, Guest Relations Manager, Gestion de l’hôtel
Dear Moussa,Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations, based on the given score.We look forward to an opportunity to welcome you back in the near future.Kind regards,Emilia Wierzbicka,Guest Relations Manager
par un voyageur
Publié le 12 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2023 par Guest Relations, Gestion de l’hôtel
Dear Guy-Eric,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Jamie ReinersGuest Relations Manager
par un voyageur
Publié le 24 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
29 juin 2023 par Guest Relations, Gestion de l’hôtel
Dear Olivier,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Jamie ReinersGuest Relations Manager
par un voyageur
Publié le 19 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 mai 2023 par Guest Relations, Gestion de l’hôtel
Dear Emmanuelle,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Jamie ReinersGuest Relations Manager
par un voyageur
Publié le 4 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2023 par Guest Relations, Gestion de l’hôtel
Dear Leila,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Kind regards,Jamie ReinersGuest Relations Manager
par un voyageur
Publié le 3 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2023 par Guest Relations, Gestion de l’hôtel
Dear Chang-Jin,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind regards,Jamie ReinersGuest Relations Manager
par un voyageur
Publié le 6 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2023 par Guest Relations, Gestion de l’hôtel
Dear Claire,Thank you for taking the time to share your experience and for staying with us at NH Collection Antwerp Centre. I am happy to see that you enjoyed your stay with us. We look forward to welcome you back in the future!Kind regards,Guest Relations
