Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not up to the standards, cleanliness issues
Publié le 16 sept. 2022 sur HotelsWhen I booked my stay at U eat n Sleep I had high expectations because one tends to associate a 4* rating with a certain level of standards. Unfortunately my experience was very disappointing, and the underhanded reaction of the staff to my concerns broke the confidence I had in the place.
The facts : the staff was friendly (although a little difficult to get a hold onto), the hotel is ideally located, and the rooms are generally very comfortable. The check-in experience was a bit too minimalistic for my taste but that's still fine.The real issue were the big oversights in the cleanliness of the room.
At first I had only noticed the green goo that was covering one of the showerheads, before realizing that there were also leftover crumbs of tortilla chips on the floor, a piece of broken glass by one of the nightstands, a torn sheet on the bed, and other multiple spots of insufficient cleaning. Taken individually those details could have been forgiveable. But after notifying the reception about these various issues - which, quite frankly, are serious misgivings on the part of an establishment in the hospitality business which doesn't market itself as a youth hostel - it took the staff 2 days (and 3 complaints / sending pictures in total) for the room to finally get properly cleaned. After having taken so long to fix the problem, it would have been considerate of them to leave an apology note in the room, or to offer a drink, just something to make a guest feel welcome...
Commentaires de Gestion de l’hôtel
12 oct. 2022 par Hans Otten - General Manager, Gestion de l’hôtel
Dear Vincent, thanks for your visit. As you've noticed we send the housecleaning for 3 times to your room for new inspection and cleaning. So please tell us that we've cleaned the room 3 times extra for you. The insufficient cleaning was found in a corner (1 little piece of chips, not visible by the eye) all the way at the back behind the small trash can. Our apoligize for this and we've cleaned that room for the 5th time by an expert team.
par un voyageur
Fabuleux
Publié le 23 juill. 2017 sur HotelsUne adresse a retenir absolument
un lieu magique, vue sur le port de plaisance et le musée MAS avec sa vue panoramique à voir absolument
hôtel parfait, moderne, propre, service impeccable, restaurant top!
Commentaires de Gestion de l’hôtel
19 mars 2019 par Hans, Gestion de l’hôtel
Thx for staying with Us. We hope to see you again very soon. U Are more than Welcom. General Manager.
par un voyageur de Keller
Publié le 13 sept. 2024 sur Expedia
As always, great hotel in a perfect and beautiful location. Staff was awesome and breakfast delicious.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hans Otten, General Manager, Gestion de l’hôtel
Dear Bart, we like to thank you for your stay and hope to see you very soon again.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hans Otten, General Manager, Gestion de l’hôtel
Heel veel dank P.J., fijn dat u bij ons was.
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Hans Otten, General Manager, Gestion de l’hôtel
I like to thank you for choosing our hotel. Happy that you enjoyed it. Hope to see you again very soon.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Hans Otten, General Manager, Gestion de l’hôtel
This review is not valid. The person happened to be charged twice and then refunded. So this is not about reviewing the stay but an administrative error.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hans Otten, General Manager, Gestion de l’hôtel
Heel veel dank Femke. Fijn dat u er zo van genoot.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Hans Otten, General Manager, Gestion de l’hôtel
Deat Melanie, great that you visited our hotel. Thanks so much for your wonderful 5/5.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Hans Otten, General Manager, Gestion de l’hôtel
Dear Wiggo, I like to thank you so much for your stay. Great you enjoyed it so much.
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hans Otten, General Manager, Gestion de l’hôtel
It was really an honor to welcome you in our hotel, Mia.
