Ratings based on 60 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 15, 2024 on Wotif
It looked like Heritage Hotel had seen better days. The staff were good and helpful. The first night the electronic door lock would make the kind of noise it made when in opening mode. Staff fixed it by disabling the lock to be purely mechanical.
by A traveller
Posted Jan. 30, 2024
The staff is great. They are accommodating and attentive. We had no problems with the staff at all.
However, this hotel is old and has not been updated or even maintained properly. The carpeted rooms smell so bad. We had them move us from our initial room because of the carpet smell to another that was only slightly better.
The carpets are old and pulling up at the corners
The bathrooms dont seem to be cleaned thoroughly between guests. The shower glass is cloudy with hard water stains. The sink and surround was also dirty with water spots. The paint is stained and the walls look dirty. The toilet had a ring of filth at the water line. The mattress was so hard and uncomfortable
The dining area had peeling wallpaper and old paint.
The food is below average at best. Each meal was disappointing. No taste and bland.
We left early because we had enough, we booked for 3 days and stayed only for 2 days. We booked another hotel and completed our vacation.
Overall I would NOT recommend this hotel to anyone, until issues above are fixed. We also met senior management who described why the hotel in such condition, seems excuses to us, but if you are opening for business then the property should be in a good condition.
by A traveller
Perfect location but a little run down
Posted Dec. 13, 2023 on HotelsThe Heritage is in a fantastic location, right on the lake and only a short Tuk-Tuk ride from the historic sites. We were greeted with friendly staff who were helpful. However we felt the place was a little run down and not very clean.
by A traveller
Good base to explore the city.
Posted Mar. 24, 2023 on HotelsThis is quite a large hotel, but not many guests were staying when we were there. The rooms were well loved but clean. The service was great and the staff were happy enough to open up the pool bar and sports bar for us to have a pre dinner drink. The staff even organised for us to hire bikes, so we could ride around the lake and visit the temples.
The pool was great for a cool down at the end of the day.
There is not much in the way of restaurants around the hotel, but the food in the hotel is delicious and affordable.
by A traveller
Posted Oct. 25, 2022 on Hotels
by A traveller
Posted Sep. 4, 2022 on Expedia
by A traveller
Posted Oct. 21, 2019 on Expedia
by A traveller
Posted Aug. 9, 2019 on Hotels
by A traveller
Posted Aug. 7, 2019 on Expedia
by A traveller
Posted Aug. 4, 2019 on Expedia
