Note fondée sur 541 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2018 sur Hotels
par un voyageur
Hôtel très accueillant
Publié le 26 janv. 2018 sur HotelsPersonnel très amical, les gens locaux aiment beaucoup le contact, l’hotel est bien situé, proche du centre, propre, les chambres sont spacieuses.
par un voyageur
Publié le 5 juin 2013 sur Hotels
Hotel satisfaisant mais il faut faire attention quand vous faites le check out parce que il y a beaucoup d'erreur dans la facture !!!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The hotel was close to town which was good and local. We liked the pool facilities. If I could think of improvements it would be water refilling stations and improved food menu. Other than that it was good.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Tanoa Management., Gestion de l’hôtel
Talofa Shania,Appreciate your feedback. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back and provide you with the outstanding experience that you deserve.Kind Regards,The management and staffs of Tanoa Tusitala Hotel.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Overall the place and experience was very good. However, if I could change one thing it would be that the Hotel needs to purify its water so that the tap water is drinkable. We were recommended not to drink it but the ice provided in drinks and in the breakfast buffet was tap water. It meant we had diarrhea because it wasn't clean.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Tanoa Management., Gestion de l’hôtel
Talofa Edward,We appreciate your feedback. We are truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We take all feedback seriously and your comments will be shared with our management team to address the issues you have raised. We strive to provide all of our guests with an exceptional stay, and we regret that we fell short in your case.Kind Regards,The Management and staffs of Tusitala Hotel.
par un voyageur de Bellevue
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Monita, Gestion de l’hôtel
Talofa Lava,Thank you for your positive feedback. Kind Regards,The Reservations Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Lovely rooms - very professional and clean.
Our only complaint was that the lady at reception told us the buffet breakfast was between 6:30am-7:30am - i questioned her that seemed extremely early.
We had to set our alarm to get up that early (which was most annoying). We got to breakfast and I asked again and they said breakfast ended at 10:30am, so we were most annoyed we got up so early.
Apart from that - a nice stay 😁
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Reservations, Gestion de l’hôtel
Talofa,Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We take all feedback seriously and your comments will be shared with our management team to address the issues you have raised. We strive to provide all of our guests with an exceptional stay, and we regret that we fell short in your case.We would greatly appreciate the opportunity to make it right and regain your trust. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back and provide you with the outstanding experience that you deserve.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Reservations, Gestion de l’hôtel
Dear Traveler. Thank you for choosing our hotel. We are happy that you enjoyed your stay and were looking forward to having you again as a guest in our hotel.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Very good atmospere friendly staff
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Monita, Gestion de l’hôtel
Talofa Lava,Appreciate your kind feedback and we hope to see you again. Kind Regards,The management and stafss
par un voyageur de Porirua
Publié le 15 sept. 2024 sur Expedia
Staff were very friendly and always ready on hand to serve unfortunately, my only comment would be the food preparation, my last meal was barely touched as the mushroom sauce left a bitter taste which was a shame.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Monita, Gestion de l’hôtel
Talofa,Thank you for your feedback, we appreciate your support. We are grateful that you have loved our customer service. We have passed this message to our Executive chef. Kind Regards,The management and staffs of Tusitala Hotel.
