Note fondée sur 1 040 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par ashley, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 18 août 2022 sur Expedia
Excellent séjour , bel hôtel
Commentaires de Gestion de l’hôtel
18 août 2022 par ashley, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 19 sept. 2024 sur Hotels
room was clean but curtains had cigarette burn holes…and room smelled of cigarettes.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Rolando Castillo, Gestion de l’hôtel
Thank you for sharing your feedback with us. While I'm glad to hear that you found the room clean, I sincerely apologize for the issues you encountered with the curtains and the lingering smell of cigarettes. This is not the standard we strive for, and I understand how this could have impacted your stay.Please know that we are addressing the situation immediately by replacing the damaged curtains and ensuring the room is thoroughly freshened and inspected. We truly value your business and would love the opportunity to make it right for you.I’d be happy to discuss this further and see what we can do to enhance your experience during future stays. Please don't hesitate to reach out if there's anything else we can do for you.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
We
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Rolando Castillo, Gestion de l’hôtel
Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your 4-star rating and are glad to hear that you enjoyed your experience overall.At Hilton, we're always striving to create a perfect stay for our guests, and we'd love to learn how we can improve to make your next visit even better. If there’s anything specific we could have done to earn that 5th star, we’d love to hear your thoughts.We hope to welcome you back soon for an even more exceptional stay!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
It was very loud in the middle of the night.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Rolando Castillo, Gestion de l’hôtel
Thank you for sharing your feedback with us. I sincerely apologize for the disturbance you experienced during your stay, especially in the middle of the night. We understand how important a peaceful environment is for a restful stay, and I'm truly sorry that we fell short of your expectations.Please be assured that we are looking into the situation to prevent this from happening in the future. Your comfort is our priority, and we appreciate your understanding.We hope to have the opportunity to welcome you back for a much more relaxing experience.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Rolando Castillo, Gestion de l’hôtel
Thank you so much for your wonderful 10/10 review! We are thrilled to hear that you had such a great experience with us. Your feedback truly means a lot to our team, and we’re glad we could make your stay a memorable one.We look forward to welcoming you back soon!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
The only thing I would say is the connecting rooms can be quite loud if you are not connecting with your own family. You can hear everything through the doors.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Rolando Castillo, Gestion de l’hôtel
Thank you for sharing your experience with us. We truly appreciate your feedback, and we apologize for any inconvenience you encountered due to the noise from the connecting rooms. While these rooms are designed to provide flexibility for families or groups, we understand that noise can be an issue when not shared with family or friends.For your future stays, we would be happy to offer a room without a connecting door to ensure a quieter, more comfortable experience. Please feel free to mention this preference during your booking, and we'll do our best to accommodate you.We value your input and look forward to welcoming you back to provide an even better experience.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Took over an hr to get ice tea at lunch, even longer for food.
Sliding door windows seal broken so inside of windows looked dirty and screen would fall off when opening.
Loved the property otherwise, very beautiful grounds.
But $10 a day parking over the top.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Rolando Castillo, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. I sincerely apologize for the delays you experienced during lunch and the issues with the sliding door in your room. This is certainly not the standard of service we strive to provide, and I understand how these inconveniences affected your stay.We appreciate your kind words about our property and are glad to hear that you enjoyed the beautiful grounds. Your feedback is invaluable, and I have shared your comments with our team to ensure that we address these issues and improve the experience for all our guests.Regarding the parking fee, we understand that this can be an inconvenience, and I will pass your feedback on to our management team for further consideration.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a more seamless experience.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Rolando Castillo, Gestion de l’hôtel
Lamento profundamente escuchar sobre la experiencia que tuvo con la facturación durante su estancia. Entiendo lo frustrante que puede ser tener que pagar dos veces debido a una falta de coordinación, y le pido disculpas por las molestias causadas.Quiero asegurarme de que esto se resuelva lo antes posible. Por favor, ¿podría llamarme pare informarle que hacer para solocionar este problema. Nos comprometemos a trabajar rápidamente para solucionar este inconveniente y evitar que vuelva a ocurrir.Gracias por su paciencia y comprensión. Estamos aquí para ayudarle en todo lo que necesite
par un voyageur
Publié le 10 sept. 2024 sur Expedia
This is our second time staying here! This place is lovely and central to the beach, shopping, and dining! The grounds are beautiful with plenty of grassy spots. Pet friendly too! Love it.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rolando Castillo, Gestion de l’hôtel
Thank you so much for your kind words and for choosing to stay with us again! We're thrilled to hear that you enjoyed our location, beautiful grounds, and pet-friendly atmosphere. It’s always a pleasure to welcome back our returning guests, and we’re glad to know that you had another wonderful experience.We look forward to welcoming you and your furry friend back for your next stay!
