Note fondée sur 733 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean-Louis
Hôtel came proche I35
Publié le 25 nov. 2017 sur HotelsHôtel facile d'accès depuis I35 mais assez loin pour être calme. Personnel accueillant, bon petit déjeuner.
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Darla,We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 21 juin 2024 sur Expedia
no shower hot water at all
Commentaires de Gestion de l’hôtel
25 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi William,Thank you for taking the time to share your feedback with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
par un voyageur
Publié le 18 juin 2024 sur Expedia
We’ve been here twice and love it each time!
Commentaires de Gestion de l’hôtel
20 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michelle,Thank you for your loyalty and positive feedback. We are thrilled to hear that you've enjoyed both of your stays with us. We look forward to welcoming you back for many more visits in the future.
par un voyageur
Publié le 16 juin 2024 sur Expedia
If you choose the reserve now and pay at the hotel the will charge whatever card you have before getting to the location even if you tell them you will be using a different card at check in. The rooms were fine beds comfortable but the hallway has an old smell.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brilee,Thank you for selecting our establishment and praising our beds. We eagerly anticipate ensuring your stay is exceptional in every regard. Please note, as per hotel policy, guests opting to pay upon arrival must provide their card details beforehand and settle the payment using the same card during check-in.
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Marjorie,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
par un voyageur
Publié le 14 juin 2024 sur Expedia
NA
Commentaires de Gestion de l’hôtel
18 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Yaching,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur
Publié le 4 juin 2024 sur Expedia
booked handicap accessable room through expedia, the hotel had no record of the accessable room info. The upholstered chair was wet and sticky. There were urine stains on the caulking at the bottom of the stool. Yellow stains on towel in bath. Musty smell in room. The rool in shower was poorly caulked as all caulking in the bath was very poor. The clerk was great. Would not go back.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Location of coffee maker
Publié le 3 juin 2024 sur HotelsI did not like coffee maker was sitting in bathroom. I took it out to bedroom area to use.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Masako,I am sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps will be taken. Thank you again for your feedback.
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Carolee,Thank you for staying with us. Guest satisfaction is our number one objective, we are using your survey to make your future stay better. Hope to see you again to deliver you a 10-star experience.
