Note fondée sur 751 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean-Louis
Hôtel came proche I35
Publié le 25 nov. 2017 sur HotelsHôtel facile d'accès depuis I35 mais assez loin pour être calme. Personnel accueillant, bon petit déjeuner.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kimberly,Thank you for staying with us. Guest satisfaction is our number one objective, we are using your survey to make your future stay better. Hope to see you again to deliver you a 10-star experience.
par un voyageur
Check other options; this hotel's not good...
Publié le 18 août 2024 sur HotelsThe hotel is going through some type of renovation and it's obvious they're not maintaining the old suites currently being rented out... the carpet was stained, smelled and was sticky,leaving the bottoms of socks dirty... the shower caulking was all moldy and the entire room was "damp", leaving the towels and any clothing out of the suitcase with a damp feeling.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the condition of your room during your stay. It’s disappointing to hear about the issues you encountered. We understand how these issues can affect your comfort, and we appreciate you bringing them to our attention. Your feedback will be addressed with our team to ensure improvements are made as we continue our renovations. We value your input and hope you’ll consider giving us another chance in the future for a better experience.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Felipe,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Christina,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
par un voyageur
Publié le 5 août 2024 sur Expedia
Good service
Commentaires de Gestion de l’hôtel
7 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Armando,Thank you for your feedback! We are happy to hear you were pleased with our service. We look forward to welcoming you back soon!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Bed was not very comfortable
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Marti,Our team is sorry to hear that the bed wasn't comfortable for you. Your comfort is important to us, and we'll consider your feedback to improve the quality of our accommodations. If you have any other details to share or if there’s anything else we can do for you, please let us know.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Didnt have a problem at all
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Gus,It's great to hear that you had no issues during your stay! If there's anything specific you enjoyed or any suggestions for improvement, feel free to share. We look forward to welcoming you back!
par un voyageur
Catfished by a hotel.
Publié le 21 juill. 2024 sur HotelsThe only good thing about the stay was the staff. The front desk lady was nice and polite. But the hotel room itself was filthy. I even felt itchy laying on the bed! The bathroom looked like a gas station previously occupied the business and there were dirty stains on the floor which didn’t make it appealing to use. The chairs had dog scratches on it, and the lighting from the hallways were so dim, they could get a deal from Hollywood to make the next big horror film. This isn’t what the photos looked like from the hotel app, I was greatly deceived and I didn’t stay longer than 5 hours before leaving the place cause it was so gross. I’ll pay more money next time to stay at a hotel that’s cleaner and better than this. Nothing comfortable about the stay, disgusting place. I’d want some of my money back considering I didn’t even stay the night. Worst hotel experience thus far. Definitely avoid this hotel, and possibly others in the future.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jesus,I’m sorry to hear about your experience. It’s disappointing to learn that the room didn’t meet your expectations and that the cleanliness was lacking. We’re grateful for your feedback, and we’ll address these issues with our team to prevent future occurrences. We appreciate your feedback and hope for the opportunity to provide a better experience in the future.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Room was clean, staff was very friendly, and the area outside was clean as well. This place has a hot tub and indoor pool. Hot breakfast was also provided, and it was also good. Great job!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Latonya,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.
