Note fondée sur 509 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Houston
Publié le 22 oct. 2024
We are Hilton Honors members and always stay at a Hilton if it is an option. Never again for Ardmore, Oklahoma. The girl at the front desk was extremely unprofessional. At check in, we were given our room keys in a card envelope with 224 written on it (by her). We go to the room and the keys do not work. My husband went downstairs to have her activate and she rudely asked why he was trying to go to that room, it wasn't ours. He showed her where she had wrote it on the envelope. She sent us to another room down the hall. We get there and the door is slightly propped open which made us nervous. We pushed it open and entered cautiously. The nightstand had fallen off the wall and there was a utility dolly holding it upright on the floor. He went back downstairs while I waited with our luggage. A maintenance man walked up while I was there and said the room had been taken out of service for repairs and he had no idea why she gave us that one. We were then moved to the 4th floor but she acted like it was an inconvenience to her to handle this situation. I posted a negative google review and today, 2 days later, i received an email from Hilton Corporate saying the hotel should have reached out to me by now to offer some sort of resolution. Unfortunately, we discovered multiple negative reviews through Google that I did not bother to check ahead of time because Travelocity was favorable. Never again. I will check both before booking in the future.
Commentaires de Gestion de l’hôtel
7 déc. 2024 par Management, Gestion de l’hôtel
We are currently working on improvements throughout the property, including addressing the concerns you mentioned, to ensure a more pleasant experience for our guests. Your feedback is invaluable to us, and we will use it to guide our upgrades. We hope you’ll give us another chance in the future and allow us the opportunity to provide you with a more comfortable stay.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
par un voyageur
Publié le 30 sept. 2024 sur Expedia
They are cashless. And yet their laundry machines require cash. Couldnt get change to do our laundry. Staff did not care. Staff broke equality laws in the state. Dirty behind couch, bed not made correctly. Bed not made everyday. 1st shift staff did not want to give us shampoo conditioner and soap
par un voyageur
Clean and friendly
Publié le 29 sept. 2024 sur HotelsThe hotel was clean and well kept
par un voyageur
Publié le 3 sept. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Was perfect for the quick overnight we needed.
par un voyageur
Publié le 31 août 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 27 août 2024
Lean and friendly.
par un voyageur
Publié le 27 août 2024
Staff were friendly and helpful, rooms were clean and comfortable.
