Note fondée sur 567 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
It was horrible
Commentaires de Gestion de l’hôtel
28 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Marz,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ardmore. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the property not being to your liking. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
bed was comfortable and quite but pool was closed
Commentaires de Gestion de l’hôtel
27 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Johnston. The staff and I at the Red Roof Inn Ardmore appreciate your 5/5 score following your stay. I am happy that our comfortable bed and quietness. However, you stated that the pool was closed. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Hotels
Bed bugs, roaches everwhere, stains in the blankets and sheets. Cigarette ashes all over the bed. A half smoked joint under my pillow. We got out immediately and asked for a refund and he said no. He said I told you to check out the room it’s the last one we had and the worst it’s very dirty he said
Commentaires de Gestion de l’hôtel
17 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Joshua,I appreciate you sharing your feedback following your stay at the Red Roof Inn Ardmore. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the blankets, the insects you reported, the issues pertaining to your refund and other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and your other concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
No water in the pool and obviously this is a residential motel with a lot of sketchy people staying there long term... I wouldn't let anyone from my family go to car unattended. Beds we're soft and linens clean so get what you pay for. Not for families!
Commentaires de Gestion de l’hôtel
4 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Kristie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ARDMORE. I am happy to hear that you were pleased with our soft beds and clean linens. However, you expressed that you had safety concerns, there was no water in the pool and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your feedback and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
3 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Brandi, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ardmore and I were sadden to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure at Red Roof to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Expedia
This property is for crack heads and dope heads so if your on drugs this is this place for you. 😂 Rooms suck nothing works the drug addicts stripped the kitchenette and the room key does not work nor does the staff help.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Rikki,We are sorry to hear your recent experience at the Red Roof Inn Ardmore did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Never again
Publié le 17 juill. 2024 sur HotelsSticky floor. Unwashed bed cover. Paint pealing. Strange liquid drips on tv.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey John,It's disheartening to read your negative feedback regarding your experience at the Red Roof Inn Ardmore. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience due to the indicated unclean floor, peeling paint, and other highlighted concerns. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Pool was closed and no hot rub
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Brad,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ardmore. You indicated that you were unsatisfied with your stay as you were unable to utilize our pool and hot tub. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Hopefully on your next visit you'll be able to utilize the mentioned amenities. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Cheap clean sleep 😴
Publié le 13 juill. 2024 sur Hotels Cheap, pet friendly and easy to access.
The good: we slept really well in the beds, everything was extremely clean. The housekeeper is extremely hard working. And the man at the front desk was extremely nice.
The bad is that in 2024,the property needs a lot of work. The pool is drained and non in use in july, i didnt even check the hot tub but initially that was one of the reasons i booked there.
No working ice machine, no trash can in the room, and they didnt have the suite or deluxe room i booked at all, but i arrived later than i expected so i was just glad to have a bed to crash in at that point.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Red Roof appreciate you sharing your feedback regarding your experience at the Red Roof Inn Ardmore. Though you were pleased with our extreme cleanliness, nice staff, and competitive rates, it's saddening to hear you were unhappy with your experience due to our pool being out of operation, no trash can, along with other highlighted concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello William, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Ardmore and I felt delighted to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip!Sincerely,RecordoRed Roof Management Rediresponse Specialist
