Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
We recently stayed at Estrellas de Gredos and were really disappointed. The place has stunning mountain views and a traditional curved ceiling, but a lot of things went wrong. The biggest issue was a broken sliding door that wouldn’t lock. When we told the staff, they showed up unannounced at 22:00 and just said it was safe to leave it unlocked, which didn't sit right with us.
The inside felt cheap too. The kitchen had flimsy Ikea stuff that looked like it could fall apart any minute. The plates were still wet and dirty, and the pots and tongs had seen better days. The only cava glass there made it clear they weren’t keeping things up to scratch.
The garden was just weeds, and the breakfast was just a few basic pastries from the supermarke
The interior felt cheap, especially the kitchen, which was equipped with flimsy Ikea furniture and appliances. Plates were damp and stained, and the cooking tools were worn out, including a burnt saucepan and melted tongs. There was only one cava glass available, and the garden was unkempt.
The 'included' breakfast consisted only of a few long-life supermarket pastries, insufficient for our stay. Additionally, the Wi-Fi was non-functional, forcing us to rely on our mobile data. Overall, while the setting is beautiful, the lack of attention to detail and basic amenities made it clear that Estrellas de Gredos does not provide good value for the money spent. We left feeling underwhelmed and overcharged.
Commentaires de Gestion de l’hôtel
30 août 2024 par Jara, Gestion de l’hôtel
First of all, we are glad that you appreciate the views and the architecture of our project.First of all, we are glad that you appreciate the views and the architecture of our project.En primer lugar, nos alegra que aprecies las vistas y la arquitectura de nuestro proyecto.First of all, we are glad that you appreciate the views and architecture of our project.En primer lugar, nos alegra que usted aprecie las vistas y la arquitectura de nuestro proyecto.Firstly, we are glad that you appreciate the views and architecture of our project.En primer lugar, nos alegra que usted aprecie las vistas y la arquitectura de nuestro proyecto. We put a lot of effort into it. The house and all the furniture and household items are new, everything was used just two months ago, so what you say in your review does not correspond to reality.I also want to clarify the problem with the door, since you wrote to me furiously at 9:00 p.m. demanding that I fix the problem immediately. I called and wrote to you several times to let you know that a staff member would come to close the door properly. You never answered. I also called and wrote to you the next day to send a technician who could fix the door and you refused to give him access to the house. But then you wanted a refund with unfounded complaints.If the door had problems, it was because unfortunately the previous clients broke it and did not notify us of it, just as you broke a lamppost with your car when leaving and you did not inform us either, so it seems that we are both disappointed with this visit, a shame...
par un voyageur
Publié le 26 sept. 2022 sur Expedia
Es tal cual las fotos que se muestran. El lugar es muy silencioso, con unas vistas maravillosas (tanto de día como de noche. De noche es una pasada disfrutar de las estrellas tanto desde la azotea como desde el jacuzzi), limpio y muy acogerdor para pasar un fin de semana en pareja.