Note fondée sur 221 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No big complaints, just disappointed
Publié le 23 sept. 2024 sur HotelsNo one thing stands out as awful. It was just a series of aggravations and disappointments starting with a long wait for someone to check us in. The wrong bill was printed out. There were no washcloths. Short on breakfast items... We paid more to stay here rather than a neighboring place where we've stayed in the past for the music festival, and we slept just fine and the room was clean and quiet enough, but it disappointingly wasn't worth the extra price.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Services , Gestion de l’hôtel
Thank you for your business and the review. Yes the rates during Walnut Festival are extremely high everywhere with no rooms available for a 100+ mile radius. We apologize that the check in process was length as the staff was struggling with everyone coming in from the restablecer during breaks. We will certainly staff differently next year. Apologies about the clerical error of wrong receipt being given but happy our service team worked it out. Also, all receipts are correctly emailed upon departure as a backup. We do sincerely apologize for the hiccups throughout your stay that we know do add up to be quite frustrating. We do hope that you enjoyed the festival and kept out of the rain. We hope to see you next year and we promise you a flawless stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Service , Gestion de l’hôtel
Thank you for your business and the review. We have reached out direct to get more information regarding your stay so that we our service team may continue to improve.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The staff had the true Kansas friendliness. Enjoyed my stay.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Guest Services , Gestion de l’hôtel
Thank you very much for your business and for leaving a review on your experience. A heart for hospitality is always our goal and we are so thankful to our team for delivering on that goal. We have shared your comments with them and it was most appreciated so thank you! We look forward to seeing you again very soon.
par un voyageur
Publié le 26 août 2024 sur Expedia
Disappointed.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Guest Seevices, Gestion de l’hôtel
Thank you for your business and for your review. We have reached out and taken care of the issue you encountered during your stay. Although things should be perfect, we do offer a manager on duty 24 hours per day and 7 days per week as it is our goal to make things right while you are our guest, if there are issues. Again thank you for allowing us an opportunity to make this right for you. We look forward to seeing you again very soon!
par un voyageur
Publié le 18 juill. 2024 sur Expedia
First - I did my reservation for 2 rooms through expedia and when we arrived they had changed the reservation to be 1 room with 1 queen bed and 1 foldout bed. The motel greeter was very pleasant and apologized for the inconvenience, following up to our room and making the foldout bed for us.
Second - I got ready for a shower and the water was cold, as well as, the water was cold the next morning for my friend.
Third - [A different front desk greeter] - I told her of the cold water and her comment was - "Yes, I've had multiple people complain about the cold water'. But she said nothing further, kind of like, "so what" and I saw no concern or indication that she was going to do anything about it
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Guest Services , Gestion de l’hôtel
We do apologize for the mix up on your reservation. The hotel had a fault last weekend on the primary boiler and the part had to be fedexed in. Sadly it didn’t arrive correct and had to be reordered and arrived on Monday. The repair was made then. We will reach out to you direct for compensation. We are delighted that you were greeted hospitable by our team and apologize that the second team member didn’t communicate updates about the hot water situation.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Guest Services , Gestion de l’hôtel
Hello Kathy, we have reached out to you direct to find out what specifically wasn’t satisfactory during your stay. Our goal is to exceed our guests expectations and in this case it appears we missed that mark. We look forward to getting details so that improvement can be found.
par un voyageur
Publié le 2 juill. 2024 sur Expedia
No internet the 2 days we were there. Breakfast first day skimpy. Second day there was nothing. Had to go to mcdonalds
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Guest Services , Gestion de l’hôtel
Thank you for your review. For several days Cox Business has had problems with their signal to the area. We are operating our offices off of a temporary hotspot. We are assured by Cox that the situation will be finally fixed in the next 24 hours. Additionally, we have brought the concern over breakfast to our management team and they have assured me the breakfast will be back to our normal but because a shipment wasn’t delivered on Friday, the weekend was a bit light. We will reach out to provide some compensation.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Guest Services , Gestion de l’hôtel
Hello Dee A. we have reached out to get some details about your stay. We are certain we can make it right. Thank you for your review and we look forward to getting more details.
par un voyageur
Publié le 18 juin 2024 sur Expedia
Excellent staff!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Owners Customer Care Account, Gestion de l’hôtel
Thank you Brandi for recognizing our amazing service team in Arkansas City Super 8 by Wyndham! We have passed on your comments to the manager and our Team. It was a delight to meet you and your husband and feel like y’all are our family and look forward to seeing you both many times to come.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juin 2024 par Guest Services , Gestion de l’hôtel
Thank you very much for visiting our hotel and leaving a review for fellow travelers. We are happy that you found our location satisfactory and shared your review with our team.
