Ratings based on 54 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 20, 2024 on Expedia
A beautiful oasis in the middle of cool, artsy Arles!
by A traveller from San Juan
Posted Jul. 23, 2024 on Expedia
This is not a 5 star property. Two specific gripes: One, no directions driving are provided to the hotel - excluding an email sent at 1PM the day prior to our arrival - so, one does not realize the google maps gps will attempt to get you to the hotel via a way that is IMPOSSIBLE to navigate with in a car. This caused us to accidentally damaged the rental car to the tune of $1400. Second gripe, there was a major photo expedition taking place in Arles which we were not told about when my wife inquired, when checking in, about going about town. Major disappointment; we would definately have gone. The quality of the linens was super poor. All in all, terribly disappointed.
The hotel we checked into after this one, also through Expedia, contacted us through whatsapp which is a much better way to communicate something as pressing as how to get to the hotel - which included completely counter intuitive instructions like going the wrong way on a one way street - in a better way than an email which I'm not screening while on vacation. If this second hotel could achieve this why not L'Particulier. Needless to say I was very disappointed with our choice.
Comment from Hotel Management
Jul. 24, 2024 by L'Hôtel Particulier , Hotel Management
Chère Madame, Cher Monsieur Norma Jean Colberg,Nous avons pris connaissance de votre avis et sommes surpris par vos remarques, car elles ne reflètent pas l'expérience de nos nombreux clients satisfaits. Néanmoins, nous tenons à clarifier quelques points :Nous envoyons toujours des instructions détaillées avant l'arrivée de nos clients.(notamment le plan d’accès jusqu’à notre hôtel dont vous n’avez pas pris connaissance avant votre arrivée )Nous sommes également disponibles par téléphone pour toute question ou assistance.Nos employés sont formés pour offrir un service de qualité et sont toujours disponibles pour informer nos clients des événements locaux.A votre disposition à la Réception la documentation nécessaire permettant à notre clientèle d’être informée des évènements culturels actuels et de découvrir notre Belle région. Nous utilisons des produits de haute qualité pour la literie et les serviettes. Si vous avez rencontré un problème spécifique, nous aurions aimé en être informés immédiatement pour y remédier.Nos produits de toilette sont choisis avec soin pour garantir le confort de nos clients et répondent aux exigences écologiques relatives à la règlementation des Hôtel 5 étoiles. Nous vérifions régulièrement le bon fonctionnement de tous les équipements dans nos chambres.Nous disposons d'un bar, d’une carte Snack de saison disponible 24/24h Nous disposons également d'un spa bien équipé d’un hammam et balnéothérapie, appréciés par notre clientèle régulière.Nous comprenons que chacun peut avoir une expérience différente, mais nous sommes engagés à offrir un service de haute qualité et à améliorer continuellement nos prestations. Nous regrettons l’incident survenu avant votre arrivée à notre hôtel, lequel a malheureusement endommagé votre véhicule dont nous ne sommes pas responsables. Nous vous remercions pour votre retour et espérons que vous reconsidérerez votre avis sur notre établissement.Bien Cordialement. L’Hôtel Particulier Arles
by A traveller
Posted Jun. 14, 2024 on Expedia
Very small 10 room boutique hotel. Our room on the second floor was very comfortable with a minimalist decor. Outside of hotel very unassuming but enter into very peaceful courtyard with a pool and garden. Breakfast was excellent. No other meals served but lots nearby. Staff was very friendly and helpful.
by A traveller
Posted Jun. 12, 2024 on Expedia
Our room had no electricity.. we were changed to a suite .. but the condition of suite .. little bit shabby for a 5 star hotel. The ambiance is very nice .. but the general state of hotel is below a 5 star rating . I think for one night we were the only customers. We were well taken care of.
by A traveller
Posted Jun. 10, 2024 on Expedia
Great staff
by A traveller
Posted May 27, 2024 on Expedia
Quiet and quaint. Excellent service
by A traveller from Fort Lauderdale
Posted May 18, 2024 on Expedia
Wonderful property with old world charm!
by A traveller
Posted May 6, 2024 on Expedia
This an amazing courtyard property within the old city. The hotel is a boutique size and very quaint. Staff were very accommodating and nice. Especially Fatiha and Anthony. Don’t expect 5 star St Regis experience, this 5 star old-world France experience. We couldn’t be more grateful.
Comment from Hotel Management
May 6, 2024 by Fatiha, Hotel Management
Dear Madam, Dear Sir Milano, We thank you for your comment about your stay in our hotel. We do hope to have the pleasure to welcome again to discover our second hotel Le Prieuré de Maussane. Best regards. Fatiha - Reception Desk
by A traveller
Posted Nov. 2, 2023 on Expedia
Extremely friendly staff
by A traveller
Posted Oct. 6, 2023 on Hotels
The staff was very helpful and pleasant. The hotel is beautiful and well appointed. I was disappointed they didn’t have a restaurant for lunch or dinner. That information should be available when making the reservation.
