Note fondée sur 5 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,2 sur 5
100 % des clients le recommandent
3,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

It was ok...

Publié le 26 oct. 2024 sur HomeAway
Lots of black flies in the house and to be clear, there is no oven - it is only a counter top toaster oven.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Claire. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.
4 sur 5
par un voyageur

Great place- easy access to downtown and outdoor activities

Publié le 19 avr. 2021 sur HomeAway
The house was very clean, we came prepared knowing there was no oven- so we utilized the stovetop and the outdoor grill. My only suggestion is to put in the listing that the house is located to the right of the garage. I arrived thinking it was the main house and was wondering why there was no lockbox. We enjoyed the house and its close proximity to downtown- we will definitely consider staying here again!
1 sur 5
par un voyageur

Infested!!!

Publié le 21 janv. 2020 sur HomeAway
We booked this place for a long weekend over the Christmas break, for a family ski getaway. On entering the house, I noticed a musty odor, but it had been wet and raining when we checked in, so we let it go. Then my husband sits down on the couch and notices some “gritty stuff”. We thought “maybe the last guests left some crumbs that were missed”. So we actually found a vacuum in the closet and cleaned it. Also within the first few minutes, I noticed a fly inside the window. Got it, no problem. Then noticed a few more along the windowsill. Not the best start, but we weren’t going to let these little things spoil our trip. So we went to the supermarket, picked up some food and firewood for the beautiful fireplace. No fireplace tools. A call to Vacasa, the management company, (which is in Oregon, not Vermont), and the very nice lady said we should just use another piece of wood to poke the fire. Um, OK. So we improvised and made the most of it. But it gets worse. On closer inspection, we noticed stains on a lot of the furniture. And black spots on the floor, which turned out to be burn marks and dead flies. There were actually dead flies on every windowsill, and throughout the house. When it came time to get the kids ready for bed, more flies upstairs. I got one, then another, and another, and before I knew it I had killed a dozen flies. Then we noticed a spot in the corner of the ceiling that looked like black mold in the master bedroom. In the main floor bedrooms. there were mouse droppings on the beds and nightstand. We actually found a mouse hole chewed into the box spring of one of the beds! Another call to Vacasa first thing in the morning with all of our grievances. They promised to contact the local property manager and see if we could be relocated. We already paid for lift tickets so I explained we could not wait around and gave them permission to enter the house while we were out. I made another call to follow up midday. They said they were still waiting on the property manager. When we returned to the house that evening, it was clear that no one had been there. I made another call and told them we were leaving. I then spent the next several days on the phone trying to get someone to actually help us instead of pushing us off to someone else. Eventually we got our money back, but not how I wanted to spend my vacation. Worst experience ever.
Commentaires de Gestion de l’hôtel
5 mars 2020 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your review with us. We do apologize your stay was not more comfortable. A contract has handled the mold, and a deep clean has been performed throughout the home. The owner has purchased tools for the fireplace, and there is a monthly pest control at this home. We hope to have another chance to impress you in the future!
3 sur 5
par un voyageur de Commack, NY

Remote and tranquil in VT

Publié le 23 janv. 2019 sur HomeAway
We truly enjoyed the house although were disappointed to learn that there was not a true oven. It was a bit cold upstairs as well and some electrical issues, but the management company responded quickly to out requests and sent someone quickly to repair it. The fireplace was beautiful, cozy and perfect for the family to spend quality time by the fire. We would stay here again.
5 sur 5
par un voyageur

Beautiful home, cozy and comfortable for 2 families

Publié le 12 janv. 2019 sur HomeAway
The main room was breathtaking! Couches super comfortable. Slept 8 comfortably! Quick ride to Manchester for dinner and shopping and we skied Bromley and Stratton.