Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great location
Publié le 5 sept. 2024 sur HomeAwayProperty was clean and the kitchen was fully stocked. Beds were comfortable.TV not easy to use. Had a great time. Biggest problem was it took 3 hours to get in because of bad codes for door entrance. Then bad lock box code. Finally when someone showed up they opened lock with a another code which they didn't give us!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Charles, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback.
We apologize for the inordinate wait times you experienced upon arrival and for the frustration caused by the incorrect access information provided. This has since been updated internally and should not pose further issues.
We hope to have the opportunity to better impress you in the future!
par un voyageur
Beautiful and Peaceful
Publié le 4 août 2024 sur HomeAwayThe cottage is beautifully situated in the woods near the main road but not on it. Arnold is a lovely little town. If you have ATT- there is no service outside. However the WiFi in the cottage was great. Get your directions before you leave! The furnishings are lovely and it was very clean. We had trouble with the entry code but the property manager arrived quickly to help. We would definitely stay here again
Commentaires de Gestion de l’hôtel
20 août 2024 par VrboOwner, Gestion de l’hôtel
Hi, Connie. Thank you for providing us with this valuable feedback. We are glad to hear you enjoyed the location of our home. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
par un voyageur
Nice gem in Arnold
Publié le 26 juill. 2024 sur HomeAwayWe loved the cabin. AC worked great during the heatwave, the kitchen had all the accouterments needed for meals, and the grill (very important to me) worked like a charm and we had great ribeye steaks seared to perfection. Wi-Fi was reliable and the neighborhood was quiet. We hope to book another stay here.
par un voyageur
Very nice for a ski weekend
Publié le 29 févr. 2024 sur HomeAwayWe were very happy with the place. The heating worked nicely and kept the house cozy. The kitchen was stocked with most things we needed, and the Big Trees Market was just across the street to pick up whatever wasn't in the kitchen. The location was great and easy to find. Instructions were clear.
There weren't too many negatives. The sliding glass door in the main bathroom (not the en suite one) was hard to open, and the water in the shower was hard to turn on too. An electric kettle would be great for boiling water, but we made do with the regular kettle.
I'd happily stay here again!
par un voyageur
excellent rental, great value
Publié le 17 févr. 2024 sur HomeAwayI really appreciate the value and will come again. Thank you
par un voyageur
Darling cabin in Arnold
Publié le 24 janv. 2024 sur HomeAwayWhat a cute cabin that was clean and full of amenities!
Very comfortable seating in the living room, wood stove, and adjacent open den area with large television. Kitchen was completely furnished with lots of dishes, upscale pots and pans, and small appliances. Great Keirig coffee maker with options for a cup or a full pot. Great queen bed, lots of storage and bathrooms were fully accessorized. We'll be back!!
par un voyageur
Town location minutes from adventure
Publié le 29 déc. 2023 sur HomeAwayExcellent stay with good location near town and minutes form snow and adventure.
par un voyageur
cabin in Arnold
Publié le 14 nov. 2023 sur HomeAwaywell stocked, plenty of room for the to of us, very clean, easy to find, would stay here again anytime!
par un voyageur de Hayward, CA
Very clean conveniently located cabin
Publié le 1 oct. 2023 sur HomeAwayOur first impression was how clean and conveniently located the cabin was. The second impression was that there is NO cell service, which was not stated in the description. If it was, it was buried. The other item, which is my fault for not reading carefully, is that there is NO central heating. The wood stove is your heating source. We ended up not needing it because the weather was not too cold at night (we bundled up and the bed comforter was very warm). The bed was very comfortable and the kitchen was fully stocked with dishes, pots & pans, etc. It would have been nice if there was a binder left for renters which had local menus, hiking info, the phone # for Vacasa (not published anywhere in the house nor by the phone), check-out instructions, how to use the electronics, how to use the wood stove, etc. And I totally agree that 4pm check-in and 10am check-out is horrible. I read other listings using Vacasa and I see that is their standard check-out time. We will avoid renting again from a property managed by Vacasa.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Joan, for your feedback! We are happy you enjoyed this home. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Safety Hazard and Unresponsive Ops Manager
Publié le 11 sept. 2023 sur HomeAwayWell, everything was great… until my girlfriend fell THROUGH THE DECK! The wood broke beneath her feet. Ive waited weeks to hear from the operations manager about reimbursing us for the safety hazard, that someone could sue over, but clearly, he/she has chosen to play the waiting game in hopes we just forget and move on. So here is your 1 star review for your shady absence/incompetence. Maybe we will finally hear back from you, now.
Commentaires de Gestion de l’hôtel
11 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Nathan, thank you for your feedback. We are disappointed to read that your recent experience was unsatisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
