Ratings based on 39 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from London
Posted Feb. 20, 2022 on Expedia
We had a fantastic time at Arosa Kulm and enjoyed the great friendly service.
Comment from Hotel Management
Mar. 2, 2022 by Arosa Kulm Hotel & Alpin Spa, Hotel Management
Dear Alexander
Thank you very much for your positive feedback. We are glad to read you enjoyed a fantastic time with us.
Until next time we wish you all the best.
by A traveller
Posted Apr. 8, 2021 on Hotels
Comment from Hotel Management
Jul. 19, 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
by A traveller
Posted Feb. 20, 2021 on Hotels
Comment from Hotel Management
Jul. 19, 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
by A traveller
Cancelled my reservation and refused to refund
Posted Feb. 21, 2020 on HotelsWe booked a double room with balcony at the Arosa Kulm at a cost of over $800 per night - we pre-paid for the room in full. We chose the hotel because a group of friends had agreed to stay at the hotel and ski in Arosa for the weekend. We also chose the hotel because we have a 3 month old daughter and the facilities for children looked great - including a child's spa.
Thus we were exceptionally disappointed to receive an email from the Arosa Kulm while driving to the resort to inform us that they had cancelled our reservation and moved us to another hotel. The second hotel was not a 5 star hotel and more importantly it meant we would not be staying in the same location as the friends we were travelling with.
Considering that they had cancelled our booking without prior approval from me I asked for a refund instead. I was informed that my room reservation was non-refundable and that there was nothing I could do. I found this a completely unacceptable response.
Whilst I did not end up staying at the hotel my impression of the staff was that they were very arrogant and service quality was not at the level I would expect from a hotel in the price category.
We did join our friends to eat there on the Saturday night (in their family Italian restaurant) and whilst the food was good the decor of the restaurant felt very dated.
I would not book with this hotel again as I would have no confidence that my reservation would be honored.
by A traveller
Posted Jan. 20, 2020 on Hotels
Comment from Hotel Management
Jul. 19, 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
by A traveller
Nice but overpriced hotel
Posted Jan. 29, 2019 on HotelsThe Kulm is a nice hotel with lots of facilities like the spa and various restaurants. The spa area has nice views of the mountains and excellent facilities. The decor is not to my taste with a lot of stainless steel and straight lines, but it is very functional. The standard rooms are well equipped but need an upgrade on the decor and furniture. There are many more options in Arosa that offer better quality stay for the price. I don’t think this hotel is value for money. In my view it is far too expensive for what they offer
Comment from Hotel Management
Jul. 19, 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Dear Paulo
Thanks a lot for your great review and the time you took to write it. We would be very happy to welcome you again soon in our hotel!
Sunny greetings
Recommended
for Everyoneby A traveller from Exeter, UK
Relaxing venue at the end of Summer season.
Posted Sep. 21, 2017 on ExpediaI have stayed at this superb hotel previously in September and it is consistently excellent as the Summer season draws to a close.
The staff maintain high standards of efficiency and competence combined with genuine warmth and friendliness.
The facilities are very good and pending refurbishment could well enhance them.
Comment from Hotel Management
Jul. 19, 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Dear Paul
Thanks a lot for your great review and the time you took to write it. We would be very happy to welcome you again soon in our hotel!
Sunny greetings
by Leslie from Tel Aviv
Posted Aug. 17, 2016 on Hotels
Great hotel, 1st class service from all the staff. Would like coffee machine in bedroom,also change lighting in bathroom to led,as current system makes bathroom very warm.
Comment from Hotel Management
Jul. 19, 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
by William from New York City
Arosa
Posted Jul. 24, 2016 on HotelsThe stay was fantastic
Comment from Hotel Management
Jul. 19, 2021 by Arosa Kulm Hotel & Alpin Spa Team, Hotel Management
Thank you!
Recommended
for Everyoneby A traveller
Fabulous Hotel, incredibly friendly staff
Posted Dec. 23, 2013 on Expedia
Pros: Location, facilities and most of all friendly and attentive staff.
Cons: Nothing I can think of.
Location: you can ski in, ski out. Excellent location.
We stayed in Hotel Kulm Arosa in December 2013. We had a great experience, the staff could not have been more friendly and accommodating. The atmosphere was wonderful and we felt immediately at home. Definitely one of the best hotels we have visited and we will certainly be back again!
Comment from Hotel Management
Nov. 4, 2014 by Kulm, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely yours
Family Salamin & the Kulm team
