Note fondée sur 718 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 janv. 2022 sur Expedia
Très bel hotel bien situé, chambre très confortable et bien équipée, je recommande fortement :)
Commentaires de Gestion de l’hôtel
23 janv. 2022 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Merci
par un voyageur
très bien
Publié le 9 juin 2018 sur Expediatrès bon rapport qualité/prix. très bonne situation( ville et chateau)
Commentaires de Gestion de l’hôtel
17 juin 2018 par The Norfolk Arms, Gestion de l’hôtel
Thank you for your review. We hope to see you again.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The hotel itself is fine - it’s old and it’s what you would expect from an old property. There’s no soundproofing and if you can hear everything through the walls very easily, creaky floorboards, people snoring, farting, whatever. But the bed is very comfortable and the shower is great. And the room is very clean, so they got that right. The problem with this place is the lack of care and hospitality shown to guests. The check-in and the checkout was really sloppy. On checking in we were pointed to a room which didn’t appear to exist, took us a while to find it which is a bit stupid really. Guy could have just told us exactly where to go avd not just pointed to stairs and said “it’s up there”. On checking out same guy asks for payment for parking. Eh? You didn’t tell us when we checked in there was a charge for parking. He didn’t tell us that there was a code to get out of car park either. We had to call him from our car at the barrier and ask - no apology either, just gave us the code like it was our fault or something? Not the behaviour of someone who has been well trained in hospitality. It was a decent enough stay overall, just wish they’d train the staff to be more considerate to guests.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Thank you for your comments. We can only apologise for your check in/check out procedure this is certainly not the experience we wish our guests to receive.We do send emails via your online booking agent to confirm about the parking, parking charges, check in check out times etc, which I can see were delivered.The exit code should have been on the car parking permit issued to you. But again we an only apologise if this was not the case.Glad that you found the bed comfortable and the quirkiness of the hotel.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Thank you for your 10 out of 10 and we are delighted you enjoyed your stay with us.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Thank you for your 10 out of 10 and we are delighted you enjoyed your stay with us.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Thank you for your 8 ot of 10 and we are glad you enjoyed your stay with us.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Thank you so much for your 10 out of 10 and we are delighted you enjoyed your stay with us.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Hotel manager and staff were amazing. We changed room and they were so helpful and accomadating
Definately recomend the hotel, worth more than 5 stars for everything.
Would certainly stay there again
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Thank you so much for your lovely review, and we are delighted you all enjoyed the stay with us.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Property centrally located in Arundel, everything within walking distance. Hotel a bit tired, needs freshening up
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Thank you for your feedback and we are glad you enjoyed your visit to Arundel.Sometimes the back of house needs the investment i.e..new boiler and heating system, or repairs to the roof, which means the front of house does not get the refurbishment it needs.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par The Team at the Norfolk Arms Hotel, Gestion de l’hôtel
Thank you for your 10 out of 10 and hope to see you next time you are in Arundel.
