Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2023 par Daniel F, Gestion de l’hôtel
We are greatly delighted of receiving your review. We are striving to make sure all our customers are satisfied with te services we offer however without your feedback we might miss the target.It is our intention to serve you agin in the future and get higher rating :)
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2024 par MacDaniel, Gestion de l’hôtel
Dear Rishard,Thank you for taking the time to share your feedback about your recent stay at A1 Hotel and Resort. We sincerely appreciate that your experience was met and we have a chance to make expectations come true.We take all guest feedback seriously and use it to improve our services. We will carefully review your comments to identify areas where we can enhance our offerings.We would be honored to have the opportunity to welcome you back and provide you with a more positive experience. We hope you will consider giving us another chance to exceed your expectations.Thank you for your understanding.Sincerely,DanielBDMA1 Hotel and Resort
par un voyageur de Wake Forest
Publié le 24 sept. 2024 sur Expedia
Close to the airport, property not in great condition, i know this is Africa but i would give it 2-2.5 stars
Commentaires de Gestion de l’hôtel
28 oct. 2024 par MacDaniel, Gestion de l’hôtel
Dear Denis,Thank you for taking the time to share your feedback about your recent stay at A1 Hotel and Resort. We sincerely apologize that your experience did not meet your expectations partially and we have noted that a room for improvement is pertinent.We take all guest feedback seriously and use it to improve our services. We will carefully review your comments to identify areas where we can enhance our offerings.We would be honored to have the opportunity to welcome you back and provide you with a more positive experience. We hope you will consider giving us another chance to exceed your expectations.Thank you for your understanding.Sincerely,DanielBDMA1 Hotel and Resort
par un voyageur
Publié le 22 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2024 par MacDaniel, Gestion de l’hôtel
Dear William,Thank you for taking the time to share your feedback about your recent stay at A1 Hotel and Resort. We sincerely apologize that your experience did not meet your expectations.We take all guest feedback seriously and use it to improve our services. We will carefully review your comments to identify areas where we can enhance our offerings.We would be honored to have the opportunity to welcome you back and provide you with a more positive experience. We hope you will consider giving us another chance to exceed your expectations.Thank you for your understanding.Sincerely,DanielBDMA1 Hotel and Resort
par un voyageur
Publié le 14 oct. 2022 sur Hotels
breakfast was horrible
Commentaires de Gestion de l’hôtel
21 oct. 2022 par Hotel Manager, Gestion de l’hôtel
It is with great sorry that we did not meet your expectations this time. We have noted your comment for action and that next time we kindly request you to try us again so we may enhance your experience.
par un voyageur
Publié le 25 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2022 par Felix D, Gestion de l’hôtel
Thank you for the rating however we will be more than glad to hear from your end how we may improve our services to meet your expectations.
par un voyageur
Publié le 26 juin 2022 sur Hotels
1st i was a late arrival due to unforseen driving circumstances. Once i arrived the receptionist was asleep, the reservation details were not available or accessible by the receptionist, i was given my room nonetheless, the wifi in my room did not work, the remote for the heat and AC was not in the room it had to be delivered by front desk receptionist, no wash clothes were set up in the room as well. Otherwise, the people were polite and friendly and hospitable. The breakfast was fair. I liked the hotel and setting as well. The executive cottage was very nice.
I would gladly return and recommend it to others. However my lady suggested that they aren't up to standard of a 5 ☆ hotel. I'm not sure which level they claim to be rated as.
Commentaires de Gestion de l’hôtel
6 août 2023 par Daniel F, Gestion de l’hôtel
We are 5 star hotel in the outskate of Arusha and the most closest hotel from Arusha Airport as you may have seen.We are deighted to read from your end and the feedback therein.We have noted the irruegularities during your checkin in the comment and which is a history today. We have done a lot of adjustements to address your comments and if you should try us today you wil realise facelifts in all areas from reception, to guest arrival information, melas, wifi, cleanliness, ambiance etc..We are greatly proud of you as our customer in that you are looking forward to staying with us again.Our door is wide open waiting for you.
par un voyageur
Double Charge.
Publié le 2 janv. 2021 sur HotelsEverything was good until it was time to leave. I prepaid my booking through Hotels.com but the hotel made me pay again or they wouldn’t let me leave and they said Hotels.com didn’t pay them. This is the second time this had happened to me.
Commentaires de Gestion de l’hôtel
6 août 2023 par Daniel F, Gestion de l’hôtel
We are greatly sorry that this bad experience happened to you.As a follow up to enhance your experience and once we have managed to make a contact through email, please get assured that we we willextend some form of cost reductionas a compensation for your next stay.Looking forward to your stay with us again.
par un voyageur
Publié le 1 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2023 par Daniel F, Gestion de l’hôtel
What a wonderful great review.We are delighted to hear from you more when you stay with us gain
par un voyageur
Publié le 21 juill. 2019 sur Expedia
good location
comfortable stay
courteous staff
good food
Commentaires de Gestion de l’hôtel
6 août 2023 par Daniel F, Gestion de l’hôtel
Thank you for the review.Come and stay with us again to review more
