Note fondée sur 1 070 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Too expensive for the quality of the room
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Front Office Management, Gestion de l’hôtel
Thank you for your feedback. We apologize our hotel did not quite meet your expectations.
par un voyageur
Publié le 28 juin 2024 sur Expedia
Le personnel est très arrogant et surtout une de leurs réceptionniste qui nous a manqué de respect à plusieurs reprises en nous disant FUCKOFF puisque nous étions mécontent de ne pas être dans le même type de chambre que nous avons louer et il n’étais pas possible.
Nous somme des membres Marriott et jamais nous avons vu du personnel agir ainsi !
De plus il charge 25$ en surplus par jour pour seulement leurs piscine, meme si vous ne l’utilisé pas.
Vous n’avez pas le droit d’utiliser le porte bagage sans leurs aide, nous avons donc laissé 5$ de pourboire et selon eux ce n’était pas suffisant …
Je ne retournerai pas à cette hôtel.
Commentaires de Gestion de l’hôtel
30 juin 2024 par front office management, Gestion de l’hôtel
On behalf of the Berkeley Ocean front hotel, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that you did not bring your concerns to our attention during your stay so that we could meet your requests immediately.
par un voyageur
Publié le 11 juin 2024 sur Expedia
Toutes
Commentaires de Gestion de l’hôtel
11 juin 2024 par FOM, Gestion de l’hôtel
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.
par un voyageur
Publié le 28 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
29 août 2024 par Front office mananger, Gestion de l’hôtel
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.
par un voyageur
Publié le 27 août 2024 sur Hotels
Our room was dated. The extension cord plugging in the mini fridge which sits directly on the floor, was cut and clearly unsafe. The carpet was wet. The room was dingy. There is no parking and to valet it is $100 extra fee. Kind of a scam
Commentaires de Gestion de l’hôtel
29 août 2024 par Front office mananger, Gestion de l’hôtel
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.
par un voyageur
Publié le 27 août 2024 sur Expedia
$100 per day parking for guests of the hotel is ridiculous!
Commentaires de Gestion de l’hôtel
29 août 2024 par Front office mananger, Gestion de l’hôtel
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services
par un voyageur
Publié le 26 août 2024 sur Hotels
We had a good stay at the hotel. However we had some problems with the lamps in our room. One didn’t work and the other one was hard to turn off. Especially at night when we were trying to sleep.
Commentaires de Gestion de l’hôtel
29 août 2024 par Supriya, Gestion de l’hôtel
Dear Valued Guest, Thank you for your feedback, apologizes for the inconvenience, We use this feedback for training and coaching purposes. I have shared your feedback with our management team, to improve our service and quality. We certainly value your business and hope that you will offer us the opportunity to be of better service in the future. we have taken serious action and shared your feedback with our team to get all fixed. Thank you once again for your feedback. We will look forward to getting another chance to serve you better. RegardsBerkeley Oceanfront Hotel
par un voyageur
Publié le 26 août 2024 sur Hotels
The location is the only reason I’d go back - great walkable area. The hotel is very old and in need of upgrade. Clean enough, but serious need of upgrades. The blackout curtains were worn out and when closed, the sun shined thru like twinkle lights. Again, great location, very out dated and old rooms.
Commentaires de Gestion de l’hôtel
27 août 2024 par Supriya, Gestion de l’hôtel
Dear Valued Guest,Thank you for your feedback, apologizes for the inconvenience, we use this feedback for training and coaching purposes. I have shared your feedback with our management team, to improve our service and quality. We certainly value your business and hope that you will offer us the opportunity to be of better service in the future. Thank you once again for your feedback. We will look forward to getting another chance to serve you better.RegardsBerkeley Oceanfront Hotel
par un voyageur
Publié le 26 août 2024 sur Expedia
Uninterested staff, terrible food at the hotel’s restaurant, small pool, and overall underwhelming “hotel” located right next to the beach and boardwalk. They charge exorbitant nightly prices and then tack on a nearly $29 service charge plus $75 to park in their lot (street parking is scarce).
Commentaires de Gestion de l’hôtel
26 août 2024 par Front office mananger, Gestion de l’hôtel
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.
par un voyageur
Publié le 26 août 2024 sur Expedia
This is our 3rd time staying at the Berkeley (3 times since 2020). Honestly--while we still love the hotel/location, it feels like it has gone down hill a bit. Our room while extremely clean had a tiny bathroom with a toilet that "sang" for quite a bit after you flushed it. The TV didn't work for us--and the staff would come up and fix it while we were out, but it was frustrating we couldn't independently turn it on. And the KEYS---I understand hotel keys can become disabled if near a phone or credit card--but literally over the course of a weekend, they only worked for us 2 times. Each time we had to go to the front desk to have them reset.
The pool- while a highlight our last 2 visits, was a little depressing this time. The chairs are old/need a paint job--and the staff seemed really overwhelmed to be helping people at the pool. Not placing blame on them, I'm sure there was a lot going on. But this was a highlight in previous visits, and just wasn't the same.
We're rooting for the Berkely--just praying it comes back to life a bit.
This property has a ton of potential, and is nostalgic "Asbury Park".
Commentaires de Gestion de l’hôtel
26 août 2024 par Front office mananger, Gestion de l’hôtel
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.
