Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Mostly Nice Stay
Publié le 29 juill. 2024 sur HomeAwayIt was okay just a few constructive comments, 1 no toilet paper in Brothers toilet, 2 Coffee, Sugar, Tea tins need refilling 3 , Window Sills could have done with a clean apart from these items all was ok and the Host was very pleasant
par un voyageur
Comfortable place to stay in lovely countryside
Publié le 19 juin 2023 sur HomeAwayWe enjoyed our short stay at the barn. The host Jackie was very friendly and kindly allowed us the use of a field to run the dogs, which we (and they) appreciated very much. There are also lovely walks from the property and Dovedale is only a short drive away. We would definitely return if we are ever up this way again. Thank you.
par un voyageur
Publié le 25 mars 2023 sur Expedia
Fairly clean and tidy with good range of equipment. Good location with easy access to surrounding footpath network, including Tissington Trail. Property is small and movement is quite restricted in the bedrooms. It could also do with some redecoration as it is a bit tired. Host very friendly.
par un voyageur
Retired holidaymakers
Publié le 2 juill. 2022 sur HomeAwayFriendly and welcoming. A clean property as advertised. Ideally situated for walking and visits.
par un voyageur
Great location, friendly hosts
Publié le 14 juin 2022 sur HomeAwayBased on a farm, Owl barn was a small unit but had everything you needed for your stay(except a hairdryer). The property does need upgrading, in particular the bathrooms and the layout makes space feel tight around the bed in the double room for example. The host Jackie was very friendly and eager to please. We enjoyed the wine and chocolate on arrival and our dog loved to run about in the fields behind the farm after being given permission to do so. The property is next to the lane which requires one to be extra careful with dogs and children. It would be safer if the garden was fenced off maybe? We enjoyed lots of walks from the property and ate out locally.
par un voyageur
Fab
Publié le 6 juin 2022 sur HomeAwayGreat
Commentaires de Gestion de l’hôtel
19 juin 2022 par VrboOwner, Gestion de l’hôtel
thank you for your feedback
par un voyageur
Publié le 5 juin 2022 sur Expedia
Great communication from Jackie. We are a family of four with a young dog. We were allowed to used the fields outside their house and our dog had the best time of his life running in the meadows. The access to Tissington trail it’s just on the other side of the road. Pub at the end of the lane but you need to drive. Not far from Ilam. We had a great stay. Thank you.
par un voyageur
Owner double booked and was not reachable
Publié le 5 mai 2022 sur HomeAwayWe booked the property and had an email exchange with the owner where they gave check in instructions. On the day before check in I sent an email and got no response. On the day of check in I sent email and had no response. I reached the property around 9.30 PM and no one was there to check us in. It was dark and the place was secluded. Not a good feeling. We decided to check ourselves in and to our surprise another family was already there in the same unit that the owner had rented us. We were traveling with children and by that time we were tired, scared and exhausted. We and the other family tried contacting the owner and they could not be reached. Apparently the owner had booked the same unit through another popular website with dates overlapping with our reservation. This is the worst home stay experience we have ever had. We finally had to pay extra to find another last minute reservation. We are yet to get our full refund. Don’t recommend this property and don’t recommend VrBO UK. I tried contacting them
Multiple times with my concerns but they are not helpful, they want me to make an international US phone call instead of them giving a call and help me with the situation. Don’t wish this experience for anyone. Owner later apologized but that came late and was of no use, the fact we could not reach them when we needed their communication the most is a big red flag for us.
Commentaires de Gestion de l’hôtel
31 mai 2022 par VrboOwner, Gestion de l’hôtel
I was very apologetic and I cannot begin to say that this was a very unfortunate mistake. When you contacted me I was in an area where I had no signal, I was working late and returned to the house to sadly a load of missed calls. I called you immediately, but by then you had found alternative accommodation. Sadly on this occasion the calendar with Vrbo and Air Bnb did not synchronise and that I do not understand why!
I have offered you a free weekend as compensation. This has never happened to me before and since then I have been really vigilant and checking both companies to ensure that the booking is not double booked. This was a genuine mistake.
I am very sorry that you had to experience such an ordeal!
I do hope you will try us again and I will do anything to help, I hope this has not left too much of a bitter taste!
Kind regards
Jackie
par un voyageur
Ashbourne
Publié le 22 janv. 2022 sur HomeAwayWe had a lovely break away. Comfortable cottage at a reasonable price. Only the two of us so plenty of room.
Commentaires de Gestion de l’hôtel
19 juin 2022 par VrboOwner, Gestion de l’hôtel
thank you for your kind feedback
par un voyageur
Central location
Publié le 28 août 2021 sur HomeAwayGood location for Alton Towers and the Dales
Commentaires de Gestion de l’hôtel
19 juin 2022 par VrboOwner, Gestion de l’hôtel
glad it was an easy location
