Note fondée sur 971 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Comfort Inn Biltmore West, Gestion de l’hôtel
Thank you for your feedback! We're delighted to hear that you enjoyed your experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're always striving to enhance our services for our valued customers like you.
par un voyageur
Bien situé
Publié le 26 sept. 2023 sur HotelsBien situé pour visiter Biltmore. Restaurants accessible à pied.
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Comfort Inn Biltmore West, Gestion de l’hôtel
Dear Daniele,We are delighted to hear you had great stay and our Comfort Inn Asheville was conveiently located nearby to many restaurants you walked to. We hope to serve you again soon!
par un voyageur
Publié le 6 mai 2023 sur Expedia
Okay stay. Clean, respectable breakfast.
Commentaires de Gestion de l’hôtel
21 mai 2023 par Comfort Inn Biltmore West, Gestion de l’hôtel
Dear Sebastien,We are glad you found our rooms at the Asheville Comfort Inn to be clean! Our housekeepers work hard to ensure every guest receives a properly cleaned room. We are also glad you enjoyed our delicious free hot breakfast. We look forward to providing an even better stay next time you visit Asheville or the WNC mountains!
par un voyageur de Ephrata
Publié le 24 déc. 2024
Stayed in Room 110. Floor is laminate not carpet. Although no visible dirt on the floor was seen, when my wife took off her shoes and walked 8 feet to the bathroom her soles were filthy when she got to the toilet! Obviously vacuuming did not get the soil off the floor! Mopping of the floor is lacking and we felt dirty the rest of our stay, even though the rest of the room appeared clean.
Commentaires de Gestion de l’hôtel
24 déc. 2024 par Comfort Inn Biltmore West, Gestion de l’hôtel
Dear Donna,We do NOT have a room 110 nor do we have laminate flooring. All of our rooms have carpet. Which hotel was this review intended for?Thank you,Comfort Inn Biltmore West Asheville
par un voyageur
Publié le 12 oct. 2024 sur Expedia
perfect place to relax
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Comfort Inn Biltmore West, Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear that you found our place perfect for relaxation. We look forward to welcoming you back for another peaceful stay!
par un voyageur
Publié le 10 oct. 2024 sur Expedia
I went through hurricane Helene here, so this was an abnormal hotel experience. The staff, trapped as much as the guests, were great. I extended my stay because there was no road open out of Asheville. The hotel lost power, ran out of food, hot water, and then had no water - not their fault. All stores and gas stations near were closed for days. Best thing: hotel was on high enough ground that there was no flood danger. Trees did not fall on cars in the parking lot. The other guests were great, we socialized and shared information as we had it (no one's cell phones worked.) I would stay here again.
They need to fix the bathroom door of room 308. I got locked in the bathroom in the dark (no power) when the latch didn't work. Some jiggling and pushing and pulling finally got it open, but that was not pleasant at all. With no cell service, I could have been stuck in there for days. In four days, I never had any maid service for the room - maybe they couldn't get to work with all the hurricane-caused travel issues.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Comfort Inn Biltmore West, Gestion de l’hôtel
Thank you for sharing your experience during such a challenging time. We're glad our staff and fellow guests helped make the situation more bearable despite the difficulties caused by the hurricane. We truly appreciate your understanding, and we're especially grateful that you felt safe with us. We're sorry about the bathroom door issue in room 308 and the lack of maid service – we'll address these concerns right away. We hope to welcome you back under better circumstances in the future. Stay safe!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
The property was older, but in good shape. We were there when Hurricane Helene hit The staff was amazing and was so understanding of the situation. They helped in any way they could to make sure the guests were taken care of. Kudos to the staff!!!
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Comfort Inn Biltmore West, Gestion de l’hôtel
Thank you for your kind words! We're glad to hear our staff made a positive impact during such a difficult time. We'll be sure to pass along your kudos to the team. We appreciate your understanding and hope to welcome you back under better circumstances! Stay safe!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Comfort Inn Biltmore West, Gestion de l’hôtel
We're sorry to hear that your experience didn't meet your expectations. Please feel free to share any specific feedback so we can work on improving for future guests. Thank you for staying with us.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Comfort Inn Biltmore West, Gestion de l’hôtel
Thank you for your rating! We're glad you had a good experience, and we hope to make your next stay even better. Looking forward to welcoming you back!
par un voyageur de Seattle
Publié le 23 sept. 2024 sur Expedia
clean, easy access, good value for money
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Comfort Inn Biltmore West, Gestion de l’hôtel
Thank you for your review! We're happy to hear you found our property clean, easily accessible, and a good value for money. We hope to see you again soon!
