Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 janv. 2025
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Carla, Gestion de l’hôtel
Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and accommodations, and we deeply regret that we fell short during your stay. If you’re willing, we’d appreciate more details about what went wrong so we can address any concerns and work on improvements.We hope to have the opportunity to welcome you back and provide a better experience in the future.
par un voyageur
Publié le 17 déc. 2024
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Carla, Gestion de l’hôtel
Thank you for your thoughtful review and for giving us 4 out of 5 stars! We’re delighted to hear that you had a great experience during your stay. Your feedback helps us to continue improving, and we’ll use it to ensure we provide an even better experience next time. We look forward to welcoming you back soon!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
14 nov. 2024 par Carla , Gestion de l’hôtel
Thank you so much for your glowing review! We are thrilled to hear that you found everything to be perfect during your stay. It’s our goal to provide exceptional service and a memorable experience, and we’re delighted we could make that happen for you.We look forward to welcoming you back to [Hotel Name] soon for another unforgettable stay. If there’s ever anything more, we can do to make your next visit even better, please don’t hesitate to let us know.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 nov. 2024 par Carla, Gestion de l’hôtel
Thank you so much for your perfect review, Andrew! We are thrilled to hear that you found everything to be perfect during your stay. It’s our goal to provide exceptional service and a memorable experience, and we’re delighted we could make that happen for you.We look forward to welcoming you back to Doubletree Asheville Biltmore soon for another unforgettable stay. If there’s ever anything more, we can do to make your next visit even better, please don’t hesitate to let us know.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Beautiful facility other than the over flowing trash in front of the lobby entrance. Also, check in is 4 even though their website says 3. They’re supposed to fix it.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Carla , Gestion de l’hôtel
Thank you for sharing your feedback with us. We're thrilled you found our facility beautiful and appreciate your kind words about our property. However, we sincerely apologize for the inconvenience you experienced.We regret that the overflowing trash near the lobby entrance impacted your visit, and I assure you that this is not our standard. Our team has addressed the issue to prevent it from recurring. Regarding the check-in time, we’re sorry for the miscommunication and any inconvenience it caused. Your feedback is invaluable, and we hope to have the opportunity to provide you with a seamless and enjoyable stay in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Carla, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect stay with us. It’s always our goal to provide an exceptional experience, and it’s great to know we met your expectations. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
We loved the convenience to the Biltmore an ssurrounding area. We will definitely stay again on a return trip
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Carla, Gestion de l’hôtel
Thank you for your kind review! We're so glad to hear that you enjoyed the convenience of our location, especially being close to the Biltmore and the surrounding attractions. We look forward to welcoming you back on your next trip. Safe travels until then!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Front desk ladies were especially friendly and helpful
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Carla, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect stay with us. It’s always our goal to provide an exceptional experience, and it’s great to know we met your expectations. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Carla, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled that you had a perfect stay with us. It’s always our goal to provide an exceptional experience, and it’s great to know we met your expectations. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Carla, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled that you had a perfect stay with us. It’s always our goal to provide an exceptional experience, and it’s great to know we met your expectations. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back on your next visit!
