Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 déc. 2024
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Carla, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled that you had a perfect stay with us. It’s always our goal to provide an exceptional experience, and it’s great to know we met your expectations. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Carla, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled that you had a perfect stay with us. It’s always our goal to provide an exceptional experience, and it’s great to know we met your expectations. Your kind words truly mean a lot to our team, and we can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Carla, Gestion de l’hôtel
Thank you for your perfect review! We are glad you enjoyed your stay.
par un voyageur de Brunswick
Publié le 5 sept. 2024 sur Expedia
One of the elevators was out of service and mad for a much longer walk. Their cookies were good. Night staff were extremely friendly. Breakfast was not included in the price of the stay. Close to downtown and the Biltmore. A lot of restaurants within 5 miles but no sit down breakfast restaurants. No microwave!!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Carla, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. I’m glad to hear that you enjoyed our cookies and found the night staff to be extremely friendly. Our team takes pride in providing warm and welcoming service, so it’s great to know their efforts made a positive impression.However, I’m sorry for the inconvenience caused by the elevator being out of service during your stay. I understand how this may have made getting around the hotel more challenging, and I apologize for any frustration it caused. I also regret that you found the lack of a microwave in your room and the absence of sit-down breakfast options nearby to be disappointing.Regarding breakfast, while it is not included in the standard room rate, we strive to offer a variety of quality options for our guests. Your feedback on this and the microwave is valuable, and I will share it with our management team as we look to improve our guest experience.It’s great to hear that you found our location convenient, with easy access to downtown, the Biltmore, and nearby restaurants. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Needs renovations
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Carla, Gestion de l’hôtel
Thank you for sharing your thoughts with us. We appreciate your honest feedback regarding the need for renovations. Please know that we are continually working to improve our property, and your comments will be taken into consideration as we plan future updates.Your satisfaction is important to us, and we hope to welcome you back in the future to experience our improvements.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Carla, Gestion de l’hôtel
Thank you for taking the time to share your experience.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Carla , Gestion de l’hôtel
Thank you for taking the time to share your experience.
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Carla, Gestion de l’hôtel
Thank you for taking the time to share your experience.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Carla, Gestion de l’hôtel
Thank you for taking the time to share your experience.
