Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
"Thank you for your kind words! We look forward to welcoming you back for another great stay!"
par un voyageur
Thank goodness for this place
Publié le 4 oct. 2024 sur HotelsWe stayed here the Friday night of Hurricane Helene. We were booked to tour the Biltmore the next day. It was a godsend to get off of the road and into a clean room with a roof and a door. The hotel was clean and in good condition. The young lady (and her husband) at the front desk were amazing!
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
Thank you for staying with us during such a challenging time! We're so glad we could provide a safe, clean place for you to rest before your Biltmore tour. I’ll pass along your kind words to our front desk team—they'll be thrilled to know they made a difference. Safe travels, and we hope to welcome you back soon!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
We’re sorry to hear that your experience didn’t meet expectations. Your feedback is important, and we’d like to learn more to address the issues you encountered. Please reach out to us directly so we can make it right and improve for future guests.
par un voyageur de Summertown
Publié le 25 sept. 2024 sur Expedia
Accommodations were great except a couple of things. First, the queen size beds were firm but made noises every time you moved and that is annoying. Secondly, the breakfast could have more variety (i.e. danishes, more choices for cereal, juice that is not watered down).
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
Thank you for sharing your experience with us. We're glad you enjoyed the accommodations overall, and we appreciate your feedback about the beds and breakfast options. We’ll take your suggestions into consideration as we work to improve. We hope to welcome you back for an even better stay!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
I will not be using Expedia again. There are two hotels called Hampton Inn (Biltmore) and Hampton Inn (Biltmore (area). Went to the wrong hotel. My daughter had a blowout and needed a shower asap. We could not drive to the other hotel. It was an emergency. So we ended up at the other hotel. I called the hotel and told me they were completely booked and this was great for them because other people have been looking. So they were not going to charge me. Then they called me back and told me that, sadly, Expedia would be charging me. I tried calling all I got was automated system stating that I was out of luck.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
Thank you for sharing your experience. We're sorry for the confusion with the booking, as we understand how stressful that situation must have been. It’s important to clarify that this issue is related to Expedia, not the hotel directly. While we did our best to assist, we don’t control third-party booking policies. We recommend booking with us directly in the future for greater flexibility and support. Please feel free to reach out if there’s anything further we can do. We hope to welcome you in better circumstances next time!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
large clean room
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
Thank you for your review! We're glad to hear you enjoyed the large, clean room. We hope to welcome you back for another comfortable stay soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear there were aspects of your stay you enjoyed, and we appreciate your input on where we can improve. Your insights help us enhance the guest experience, and we hope to welcome you back for an even better stay in the future!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
Thank you so much for your fantastic review! We're thrilled to hear you had a perfect experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another amazing stay!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Our stay at Hampton Inn and suits was wonderful. We were welcomed when we came in and from that time on everything was very pleasant. Great room and breakfast.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
Thank you for your wonderful review! We’re so glad to hear you felt welcomed and enjoyed your stay, including the room and breakfast. Your satisfaction means a lot to us, and we look forward to welcoming you back soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Clean,very very friendly staff,felt very safe .
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Celia, Gestion de l’hôtel
Thank you for your kind words! We’re thrilled to hear that you found our hotel clean and our staff very friendly. Your safety and comfort are our top priorities, and we look forward to welcoming you back soon!
