Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2019 sur Expedia
La chambre était très humide et l odeur d humidité très forte même si l air climatisé était tout le temps en marche
par un voyageur de Albemarle
Publié le 27 sept. 2024 sur Expedia
You can tell its pet friendly. The elevator floor is at the point of collapse and smells terrible
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Lisa, Thank you for taking the time to tell us details about your stay at the Red Roof Inn Asheville - Biltmore West. We are happy that you were pleased with the pet friendliness. However, I am sorry you had less that a satisfactory experience due to the possible odor of the room and the elevator not working. Please accept our sincerest apologies. In response to your feedback, I am notifying the hotel management of these concerns in an effort to have them addressed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I were elated to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great value for the price. Could be cleaner but in reality no complaints
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Matthew,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ASHEVILLE - BILTMORE WEST. It's great to hear that you were pleased with the price prompting your 3/5 score. However, I sincerely apologize for the lack of cleanliness which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
I have stayed here a couple of times with pretty low expectations cause it’s a cheap spot, pet-friendly spot. It has always had some issues but was especially awful recently. Mystery stains on the comforter, sheets, walls, and floor, mold on the shower curtain, burn marks and deep stains on the pillows. There should be a bare minimum of standards, even for a motel. There were clearly none here.
The staff was friendly though, so there’s that.
par un voyageur
GAME CHANGER!!!
Publié le 18 sept. 2024 sur HotelsEvery.
Thing was wonderful untili went to check back in the following day.Just to be told that I have to pay a security deposit a fifty dollars... We have stayed at that hotel For almost a month and so yeah I'm mad that I now have to pay $50 each time i check back in...
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Valued Guest, for taking the time to write a review of your stay at the Red Roof Inn Asheville - Biltmore West. I'm glad you were satisfied with the experience you had with us. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Ravinder, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ASHEVILLE - BILTMORE WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Kelan, Red Roof appreciate you taking the time to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I were saddened by your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
Nasty place.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Yenni,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville - Biltmore West. It upsets me to know we let you down. I am sorry for your experience prompting a 1/5 score. You indicated that you were unsatisfied with the cleanliness of the location not being up to standard.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Robert, We at the RED ROOF INN ASHEVILLE - BILTMORE WEST are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
