Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2019 sur Expedia
La chambre était très humide et l odeur d humidité très forte même si l air climatisé était tout le temps en marche
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Steve, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ASHEVILLE - BILTMORE WEST and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Get rid of the smelly carpet! Everything is great!
Publié le 4 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
6 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Asheville - Biltmore West and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
Very nice hotel!
Commentaires de Gestion de l’hôtel
4 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Yolanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ASHEVILLE - BILTMORE WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding you finding our staff to be friendly. I am grateful for the feedback you provided so we are able to continually improve our hotel.We hope to continue to provide great experiences for you.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Expedia
for how much i paid u would think that it would at least be decent but the carpets were sticky and smelled disgusting the sheets were dirty, no one came to maintain our room in between the two days and so on
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Ahmed, for taking the time to write a review of your stay at the Red Roof Inn Asheville - Biltmore West. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned and its cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur de Danville
Publié le 24 juill. 2024 sur Expedia
This was perhaps the sketchiest, dirtiest hotel at which I have ever stayed. Loop on the walls; dirty sheets. Drug paraphernalia in the parking lot. Smoke everywhere even though nonsmoking.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Billy, We are disappointed to hear your recent stay at the Red Roof Inn Asheville - Biltmore West did not meet your full expectations, prompting your 1/5 score. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Marlene, Thank you for taking a moment to complete our survey. At the Red Roof Inn Asheville - Biltmore West we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Steven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ASHEVILLE - BILTMORE WEST and I received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ASHEVILLE - BILTMORE WEST and I received your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ASHEVILLE - BILTMORE WEST and I received your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
