Note fondée sur 954 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2023 sur Expedia
The perfect place!
Commentaires de Gestion de l’hôtel
25 mai 2023 par NEP, Gestion de l’hôtel
Dear KathleenThank you so much for staying with us and sharing this feedback. We appreciate you! BestNeville ErasmusGeneral Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Victoria, we’re delighted you loved your experience at Renaissance Asheville Downtown Hotel. We hope to welcome you back soon for another enjoyable stay.
par un voyageur de Lincolnton
Publié le 22 sept. 2024 sur Expedia
Great property! Lots of amenities!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Carrie, we're delighted you loved your experience at Renaissance Asheville Downtown Hotel. It's fantastic to know you enjoyed the amenities. We’re looking forward to welcoming you back for another great stay!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The restaurant staff for the morning breakfast were all excellent!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Service, Gestion de l’hôtel
Diane, we’re delighted you loved your experience at Renaissance Asheville Downtown Hotel. It’s wonderful to hear that the breakfast team left such a positive impression on you. We look forward to welcoming you back!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Customer Service, Gestion de l’hôtel
Felipe, thank you for staying with us at Renaissance Asheville Downtown Hotel. We hope you enjoyed your visit and look forward to welcoming you back in the future.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Customer Service, Gestion de l’hôtel
Michele, thank you for choosing to stay with us at the Renaissance Asheville Downtown Hotel. We hope to welcome you back for another enjoyable visit soon.
par un voyageur
Publié le 28 août 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Service, Gestion de l’hôtel
Joseph, it’s wonderful to hear you had a great time at the Renaissance Asheville Downtown Hotel. We're looking forward to welcoming you back for another memorable stay.
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Betty, thank you for staying with us at the Renaissance Asheville Downtown Hotel. We're glad to know you had a positive experience, and we hope to welcome you back soon.
par un voyageur
Felt less than great
Publié le 19 août 2024 sur HotelsGood location. Pool was closed since May. No heads up provided or I would have gone elsewhere. Rooms were not adjoining or even next to each other. My room smelled like a wet mop. Adam from maintenance came up, agreed it smelled weird, but couldn't do anything about it. He was great, (not his fault).
Hotel couldn't change our rooms to another floor or move me to a room on the same floor.
Refrigerator was warm when we checked in. Had to crank it up. It should be cold when you check in.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Edward, thank you for sharing your thoughts. Location is indeed a key feature of the hotel. However, it is regrettable that certain hotel aspects did not meet expectations, including the room situation and specific amenities. The team always strives for the best arrangements, and it's appreciated that team member Adam was acknowledged for his efforts. Feedback like yours is helpful for improving the guest experience.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Layne!It's outstanding you had such a wonderful experience at Renaissance Asheville Downtown Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!
