Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 avr. 2024 sur Expedia
The outdoor of the entrance was bad because of the renovations.
But the indoor hall was pretty.
And the entrance by the garage was more convenient.
Commentaires de Gestion de l’hôtel
20 avr. 2024 par Caesy Hernandez, Gestion de l’hôtel
We appreciate your visit and comments. We are grateful and appreciative. We love hearing the positive, but can also appreciate the suggestions on how to improve. We cater to your comfort and anything we can do to better your experience is something that we willact on. Without any hesitation, feel free to contact me for any additional comments or suggestions you may have. We wish you a pleasant rest of your day and hope you visit us again soon!
par un voyageur
Publié le 10 déc. 2024
Our night clerk Yamil was absolutely awesome. He always had a smile on his face and was ready to help anyway he could. The hotel was undergoing renovations .So we didn't get to enjoy the amenities, but we do plan on going back.
Commentaires de Gestion de l’hôtel
10 déc. 2024 par Yamil Fernandez, Gestion de l’hôtel
Dear Randy, Thank you for your kind feedback, Mr. Randy. It was a privilege to assist you during your stay, and I sincerely appreciate your understanding as we transition from the Scenic to the AC Hotel. While we are in the midst of renovations, we are committed to ensuring a seamless and enjoyable experience for all our guests. It has truly been a pleasure crossing paths with you, and please know that I am here to assist you with anything you may need. We are excited to welcome you back once the upgrades are complete, and we look forward to providing you with an enhanced stay in the future. Thank you again for your thoughtful comments, and I look forward to hosting you again soon.With AppreciationYamil Fernandez
par un voyageur de Alpharetta
Publié le 25 sept. 2024 sur Expedia
Even though there is considerable construction, the services and cleanliness was not affected.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Chelsea-FOM, Gestion de l’hôtel
I'm so happy that despite the renovations we were able to make sure your stay with us was comfortable and relaxing!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Even with renovations going on during stay the stay was great. Staff was excellent, room was updated and really nice. Breakfast was good but nothing special. Would book again!
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Chelsea-FOM, Gestion de l’hôtel
Hi Lynnette, WOW a 5 of 5 rating, thank you so much!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Hotel is doing renovations at this time but was clean and work hours stopped at 7pm.
The staff was great easy in and out and lots of food close by
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Chelsea-FOM, Gestion de l’hôtel
Hi Daniel, Thank you so much for your positive feedback and rating, I'm so happy to know that we made sure your visit went great!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
We were told several days before our trip construction and no indoor pool / hot tub every thing around us torn up should have gotten a discount but close to biltmore so we didn’t attempt to change it
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Mabel Saracco, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the construction and the temporary closure of the indoor pool and hot tub. We understand how this impacted your experience and regret that it wasn't up to your expectations.We're glad you chose to stay with us due to our proximity to the Biltmore, and we truly appreciate your understanding.
par un voyageur de Charleston
Publié le 14 sept. 2024 sur Expedia
Under construction and a bit messy. Also, limited amenities.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Mabel Saracco, Gestion de l’hôtel
Thank you for your review. We apologize for the inconvenience caused by the ongoing construction and the limited amenities during your stay. We understand that it may have impacted your overall experience, and we appreciate your patience as we work to improve our property.Your feedback is valuable to us, and we hope to welcome you back in the future once the upgrades are complete, so you can enjoy a more comfortable and enjoyable stay.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
They are renovating the property but it had minimal impact on my stay. I was in a newly updated room and it was wonderful. The shower was large with two shower heads. I was spoiled by the modern updates. Staff were nice and knowledgeable I would stay again
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Mabel Saracco, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that the renovations had minimal impact on your stay and that you enjoyed one of our newly updated rooms. It's great to know that the modern updates, especially the spacious shower, made your experience more comfortable.Our team strives to provide excellent service, and we're happy that you found our staff friendly and knowledgeable. We look forward to welcoming you back for another wonderful stay in the future!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Under construction but you don’t notice.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Mabel Saracco, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that the construction didn’t impact your stay. We strive to ensure our guests have a comfortable experience despite the ongoing renovations. We look forward to welcoming you back in the future!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
We are from Virginia and stayed here for 5days and it was an excellent and amazing experienced.Staff was so nice and had an excellent, above and beyond customer service.
Property very clean, safe and convenient.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Mabel Saracco, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent and amazing 5-day stay with us. Our team takes pride in delivering above-and-beyond customer service, and it's great to know that you found our staff so welcoming.We're also glad that you enjoyed the cleanliness, safety, and convenience of our property. We hope to have the pleasure of welcoming you back the next time you're visiting from Virginia!
