Note fondée sur 610 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 déc. 2021 sur Expedia
Très bel endroit
Commentaires de Gestion de l’hôtel
28 déc. 2021 par Guest Services, Gestion de l’hôtel
Merci Genevieve!
par un voyageur
séjour de 3 nuits
Publié le 10 sept. 2021 sur Hotelsauberge avec un charme suranné - le lieu est paisible, le personnel est très dévoué et sympathique, le wifi fonctionne très bien dans l'ensemble - cette auberge a beaucoup de potentiel mais on voit qu'elle a mal vieilli, elle aurait besoin de rafraichissement, de modernisation tout en gardant son côté champêtre - on y a petit déjeuné 2 fois : le café y est vraiment imbuvable et triste qu'aucune offre d'expresso ou autre café spécialisé comme un cappuccino, ne soit disponible - le petit déjeuner est relativement copieux mais très ordinaire - on y a soupé une fois : assiettes généreuses, bon dans l'ensemble mais sans plus, rien de gastronomique et de recherché. Probable que le contexte de pandémie a un impact aussi (manque de personnel
Commentaires de Gestion de l’hôtel
16 sept. 2021 par guest services, Gestion de l’hôtel
Je vous remercie pour votre réponse. You are right, the Inn has been affected by the pandemic, preventing us from preparing the four-star dining we are accustomed to. We, like many, are looking forward to the end of this Covid chaos. I will share your comments with the other departments so they may address your concerns.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
lovely spa room but it needs an update.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guest Services, Gestion de l’hôtel
We are happy to hear you enjoyed the Spa room, Alan. We are constantly making improvements throughout the property.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Food was great, rooms smelled old and musty
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Services, Gestion de l’hôtel
Thank you Heather. We are so glad you enjoyed your dining experience. Our Housekeeping team work diligently to keep all of our rooms fresh and clean. We are celebrating our 50th anniversary so you will be able to appreciate that our buildings have been here for quite a few years and will not smell the same as new construction.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
We were switched to another room/building, due to wasp issue, not sure if room was equivalent to what we booked but not an upgrade.
I know buildings are old, but they could use some sprucing up. The grounds and gardens are kept nice.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Services, Gestion de l’hôtel
We wanted to be sure none of our guests were affected by the wasps and I can assure you the room you were given was of equal value.
par un voyageur de St Marys
Publié le 17 sept. 2024 sur Expedia
Beautiful grounds and location
Staff very friendly and helpful.
Classic rooms are too small for two people.
Stairs to the second floor are hazardous with a heavy wooden door to open.
There is no bar service after 10 pm and no vending to get a drink.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Services, Gestion de l’hôtel
Thank you Elizabeth. Our Classic rooms are compact for the traveller that just wants to lay their head down for the night. We make sure our guests know that there are stairs and no elevators. Our bar service ends once the dining room is closed.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Beautifully landscaped, quietly tucked in beside the river. Food was AMAZING. Pool was delightful. Staff were friendly and helpful.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Guest Services, Gestion de l’hôtel
Thank you so much Jennt! We love to hear how much our guests enjoy their stay. Please join us again!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Nice location set on the Maitland River. Spacious rooms. Very good dining room.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Guest Services, Gestion de l’hôtel
Thank you Ken! We are so pleased to hear you enjoyed your stay with us. Please join us again.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
the area was beautiful and the staff were very helpful. The room and facility are very dated and some areas were not clean. Our shower had hairs on walls and tub. The room was in the same building as the pool and had a strong smell of chlorine.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Services, Gestion de l’hôtel
Thank you for your review Christine. I will direct your comments to the appropriate departments.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Beautiful surroundings but the facilities are tired, but clean, wonderful people
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Services, Gestion de l’hôtel
Thank you for your review Betty! We work diligently at maintaining our heritage property.
