Note fondée sur 405 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Bertrand, Gestion de l’hôtel
Dear Olivier,Thank you for your wonderful rating. We are delighted to see that you fully enjoyed your stay with us.We hope to be able to welcome you again soon.Kind regards,BertrandNight Manager
par un voyageur
Bon hôtel
Publié le 15 nov. 2023 sur HotelsTrès bon hôtel, accueil parfait, chambres spacieuses et confortables, possibilité de restauration même tard le soir (pizzas ...). Parking un peu limité en places
Commentaires de Gestion de l’hôtel
16 nov. 2023 par AK, Gestion de l’hôtel
Dear Franck,Thank you for your review and ratings, we are glad to hear everything went fine with your stay and we hope to welcome you again in near future.Kind regards,Arshad Khan
par un voyageur
Publié le 26 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2023 par Ak, Gestion de l’hôtel
Dear Federic,Many thanks for your ratings, we look forward to welcome you again in near future.Kind regards,Arshad Khan
par un voyageur
Pre paiement plus caution au check in
Publié le 22 sept. 2022 sur HotelsRien a redire sur l hotel en lui meme, chambre et petit dej correct. Personnel courtois qui ne fait que suivre les instructions d en haut. La grosse deception vient du fait qu on vous demande de payer la chambre au check in , pas au check out avec empreinte de la carte en garantie comme c est la norme, plus £50, donc €200 a debourser avant meme de voir la chambre. Du jamais vu!. Les £50 sont rembourses si tout va bien le lendemain mais delai de 3 a 5 jours bancaires pour recuperer.
Commentaires de Gestion de l’hôtel
22 sept. 2022 par AK, Gestion de l’hôtel
Dear Fran,Thank you for your review, we are glad to hear that you found your stay comfortable and staff to be polite. It is standard Hilton hotel policies to take payment and security deposit on arrival which is mentioned on all third party website, i am sorry to hear that this was the reason of your unhappiness.Thanks,Arshad
par un voyageur
Publié le 3 oct. 2024 sur Expedia
We stayed twice in a period of a week at this hotel and BOTH times the front desk staff were rude, unfriendly and unhelpful. They have parking issues and availability here and the staff are very unhelpful and unnecessarily rude. It wasn’t just to us however, I heard them being rude to another elderly guest and his wife checking in. If it wasn’t for location, we definitely would not stay here again.
Duty manager “Mihai” and front desk irena were two of the 4 unfriendly staff with no customer service skills.
Note to upper management, retrain your staff if you want to have return customers. I’ve been a Hilton member for 5 years and never been treated so poorly.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Bertrand, Gestion de l’hôtel
Dear Michelle,We are sincerely apologising for the lack of courtesy from our reception staff. This is in no way our standards and we will investigate the circumstances of the issues and remind all our staff the need to show excellent customer service at all time.Our car park does not have enough space for all our rooms. This is why we have a pre-booking policy. This policy is made clear on all our booking website, including Expedia. We monitor daily our car spaces and on the day if we are fully booked we will need to strictly only allow cars that have been pre-booked. On your last stay our car park booking was showing fully booked and we still had a lot more guests, with space pre-booked, to check in. Even if we physically had some empty space at the time of your arrival, all the spaces were pre-booked. This is why we could not at first offer you a space. I believe that at the end we allowed you to stay in our car park.In any case this does not forgive our staff attitude. Please rest assured that the people concerned will be spoken to.Once again we sincerely apologise to your past experience and hope to be able to provide you with our excellent customer service, that we are known for, on your next visit.Kind regards
par un voyageur
Comfortable 1 night stay
Publié le 29 sept. 2024 sur HotelsFeels like a new hotel with comfortable rooms. Enjoyed the included buffet breakfas
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Bertrand, Gestion de l’hôtel
Dear Gary,We thank you for your wonderful scoring. We are delighted that you enjoyed your stay with us.We hope to be able to welcome you again soon.Kind regards,
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par AK, Gestion de l’hôtel
Dear Yanko,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Ak, Gestion de l’hôtel
Dear Monica,Thank you for your ratings, we are glad to see positive ratings, we look forward to welcome you again in near future.Kind regards,Arshad Khan
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par AK, Gestion de l’hôtel
Dear Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back soon.Kind regards,Arshad Khan
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great place to relax and it’s a 15 minute walk from everything you need.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par AK, Gestion de l’hôtel
Dear AlexanderThank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back soon.Kind regards,Arshad Khan
