Note fondée sur 111 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par jay, Gestion de l’hôtel
Hello,Thank you for staying with us & positive feedback.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Liked the pool and the location of the property to the interstate. Room was clean and staff was friendly, and breakfast was well prepared.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par jay, Gestion de l’hôtel
Hello Greg,Thank you for staying with us & positive feedback.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Excellent except upon arrival they demanded additional payment that was not stated on the online booking.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par jay, Gestion de l’hôtel
Hello Taylor,Thank you for staying with us. As you stated about the additional payment, that was not the payment, it was the security deposit mandatory to hold. As you paid online and Hotel.com need to explain to you how online booking works. So, we had to ask your CC to hold the money which will go back to your account in 3 to 5 business days. It is not only for you, this applies to every guest.You can check with Expedia or Hotel.com.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
It was fine, nothing special but clean, friendly staff. No complaints whatsoever…
Commentaires de Gestion de l’hôtel
13 sept. 2024 par jay, Gestion de l’hôtel
Hello Martha, Thank You for staying with us.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par jay, Gestion de l’hôtel
Hello William,Thank you for staying with us.
par un voyageur de Elizabethtown
Publié le 8 sept. 2024 sur Expedia
Room needed as some service
Commentaires de Gestion de l’hôtel
9 sept. 2024 par jay, Gestion de l’hôtel
Hello Edward,Thank you for staying with us.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Our sink was broke. The bathtub was dirty. There was dust on the light fixtures. There was dust on the TV ledge spiderwebs behind the bed under the bed. shower curtain was dirty I could not walk around without my shoes or socks. The carpet was disgusting. You could feel the dirtiness and how it has not been cleaned. I also was charged before arriving to my property. and I made sure that procedures was to pay on property while arriving also the pool that was stated that would be heated was cold and I had every remark about my 2 1/2 potty train son if he had a diaper on before getting into her pool. We stayed here for two nights as a family, but I do not recommend recommend if you are looking for a clean hotel
Commentaires de Gestion de l’hôtel
13 sept. 2024 par jay, Gestion de l’hôtel
Hello Brittany, Thank you for your feedback. We are sorry to hear about your experience. Cleanliness and guest comfort is our top priority, but if the room was not up to your standards, we wish you had informed during your stay, and we would have been happy to resolve the issue or offer the another room. We apologize for any confusion with the reservation and the 82 F pool temperature, this is standard temperature from Ohio state. and but as the front desk told you not to bring the 2 1/2 year old kid without diaper, you should respect the hotel policy. You should also respect the other guest as well Even though front desk stopped you to bring your kid to pool, you still bring him last 2 days and broke the hotel policy. I hope you understand. Because he is very small kid and anything goes wrong, like pee/ poo, we need to close down the pool. This is nothing personal for you. This is for all guest. .
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Check in was easy. The stay was nice.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par jay, Gestion de l’hôtel
Hello GingerNinja15,Thank you for staying with us & positive review.
par un voyageur
Publié le 26 août 2024 sur Expedia
Staff were awesome!!! Would stay again!!! Very clean!!!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par jay, Gestion de l’hôtel
Hello Esther,Thank you for staying with us & positive feed back.
par un voyageur
Publié le 21 août 2024 sur Expedia
Ashland has very limited hotels to choose from. Hampton Inn is ridiculously overpriced and Wyndham has been left to disrepair. This week I discovered Quality Inn has new owners. I worked as the National Guard armory supervisor in Ashland from 1994-2000 and I have stayed at most of the hotels. The new owners of Quality Inn have done a high quality remodel while keeping their pricing relatively low. I have just one complaint and that is the powerful urine smell coming from the bathroom. I brought this to ownerships attention but the problem was not resolved. It comes down to not cleaning under the toilet seat well enough (easily visible if you look). This is my new place to stay when in town visiting my kids. The owner even offered to work with me on the price if I booked directly with him versus online. Good job!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par jay, Gestion de l’hôtel
Hello William,Thank you for staying with us.
