Note fondée sur 563 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Sylvie de Aix en provence
On m'y reprendra pas !!!
Publié le 29 mars 2016 sur HotelsPiscine gelée, petit déjeuner radin, et cheveux du précédent (j’espère) occupant sur l'oreiller... On ne nous y mettra plus les pieds !
par un voyageur
Disappointed
Publié le 24 oct. 2020 sur HotelsWe stayed here because of the indoor pool and continental breakfast which is advertised online but not actually available. Its disappointing and there is no discount applied for lack of services.
Commentaires de Gestion de l’hôtel
25 oct. 2020 par Manager, Gestion de l’hôtel
On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast and your insights regarding our pool. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
par un voyageur
Publié le 18 oct. 2020 sur Expedia
This hotel cares nothing for protecting the public from Covid-19. Every staff member was not wearing a mask... well 1 was but could not keep it over the nose.
When I got into my room it was dirty from the last guest.
After changing rooms I was having trouble with the microwave killed the power to the tv and I had to have staff come to fix it behind heavy furniture. Jeff arrived without a mask on, when I asked him about his mask he said "healthy people don't need masks" then proceeded into my room, fixed the issue and left. After this I felt very assaulted and was afraid to say any more as I was in a strange town at the mercy of this hotel for another night and on a tight schedule. The next morning I saw housekeeping in a room cleaning, not a mask in sight. So if you care about cleanliness and safety from Covid-19 don't come here
Commentaires de Gestion de l’hôtel
20 oct. 2020 par Manager, Gestion de l’hôtel
Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
par un voyageur de Gardnerville, NV
Publié le 18 oct. 2020 sur Expedia
The shower was cracked and had mold in the cracks. The rooms are paper thin and the person next door had the TV on all night and it was very loud. Room felt a bit dirty and the furniture needs cleaning, very dirty and stained.
Commentaires de Gestion de l’hôtel
20 oct. 2020 par Manager, Gestion de l’hôtel
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
par un voyageur de Seattle
Publié le 27 sept. 2020 sur Expedia
Excellent greeting when getting there so late! Didnt matter about the room or where it was located, nothing but FRIENDLY HOSPITALITY to set the stay!
Commentaires de Gestion de l’hôtel
28 sept. 2020 par Manager, Gestion de l’hôtel
Thank you for being a valued guest and for providing us the feedback regarding our room. We hope to see you again to deliver you with a 5 star experience.
par un voyageur
Publié le 6 sept. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2020 par Manager, Gestion de l’hôtel
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
par un voyageur
Do not stay at the Super 8 ib Ashland
Publié le 23 juill. 2020 sur HotelsHotel was filthy, the pool & breakfast room were closed and the plumbing fixtures in rhe room were broken. There was no tv connection and the staff were not able to assist us with any of the matters
Commentaires de Gestion de l’hôtel
27 juill. 2020 par Manager, Gestion de l’hôtel
Thank you for taking the time to complete our survey and share your experience! I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.
par un voyageur
Nice quiet place to stay
Publié le 5 juill. 2020 sur HotelsNice clean quiet place to stay as we pass through.
Commentaires de Gestion de l’hôtel
6 juill. 2020 par Manager, Gestion de l’hôtel
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.
par un voyageur
Publié le 23 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2020 par Manager, Gestion de l’hôtel
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
par un voyageur
Publié le 10 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
10 nov. 2019 par Manager, Gestion de l’hôtel
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
