Avis Timbers Motel

Thank You for such a great and informative review! We appreciate your business! Again, Thank You! Jeff Rhorer / Manager

Dear Nick,Thank you for sharing your feedback regarding your recent experience at Timbers Inn and Suites. While we appreciate all guest reviews, it is important to address the inaccuracies in your account.Firstly, Lindsey made a single phone call to you around 6 PM to inquire about your estimated arrival time, as our lobby closes at 9 PM (although management is onsite 24/7 for after hour assistant if and when needed). This is standard practice to ensure a smooth check-in process. For late arrivals, we offer a secure lockbox outside the lobby, along with detailed email instructions. There was no "hail of harassing phone calls"; it was one professional call, and we stand by her conduct during this interaction.It is concerning to hear that you described Lindsey as rude. In fact, she maintained a professional demeanor throughout the call. However, you were reported to have told her to "shut her mouth" and insisted that she was being paid to assist you at any time and she should be available at which ever time you decide to show up. Such behavior is unacceptable and does not reflect the respectful interactions we strive to maintain with all our guests.As a small business, we operate with limited resources and cannot afford to keep our front desk open 24/7. The rates you paid—81 plus tax—are reflective of our commitment to keeping costs low. If you prefer a property with round-the-clock staffing at the front desk, we suggest considering other hotels that offer this service, albeit at a higher price point.It is also worth noting that when Expedia contacted us regarding your request for a refund, Lindsey explained your rude behavior during the call, and the representative mentioned they had a similar experience with you. This feedback is concerning. Additionally, another guest in the lobby during your call overheard the conversation and felt compelled to console Lindsey afterward. We have video footage of this incident that supports our account.Your alleged experience appears to be an outlier, as the majority of our reviews across all platforms are overwhelmingly positive. Many guests commend Lindsey by name for her outstanding service. The few negative reviews we receive often stem from guests who have violated our policies or incurred charges due to damages or late cancellations.We do not leave the property unattended. Management is always on-site, although there may be brief moments when staff members are attending to maintenance, housekeeping or other guests. During such times, there is always a sign at the front desk with a bell and a contact number for guests to reach us.It is deeply troubling to see that you would choose to express such disrespect towards our employee, who was simply doing her job. This behavior is concerning and has led us to place you on our "do not book" list. We kindly ask that you consider this your notice and refrain from booking with us in the future.If you would like to discuss this matter further or wo

Dear Jamie,Thank you for taking the time to leave a review for Timbers Inn. I’m sorry to see that your experience didn’t meet your expectations, and I truly appreciate your feedback, even though you didn’t provide specific details.At Timbers Inn, we strive to provide a welcoming and comfortable stay for all our guests, and I would love the opportunity to understand your concerns better. If you have a moment, I would be grateful if you could share more about your experience, as it will help us improve our services and ensure a better stay for future guests.You can reach us directly at manager@ashlandtimberslodging.com. I hope to hear from you soon and would appreciate the chance to make things right.Best regards,Timbers Inn management