Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
1,0 Service et personnel
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Hinsdale, iL
Publié le 19 févr. 2019 sur Expedia
NOT AT ALL as advertised!!! NO hot tub, NO spa access, the fireplace was broken, mold coming out of the indoor jacuzzi’s. Lights not working in living room, etc. The property description uses the word “amenities” very liberally...
Commentaires de Gestion de l’hôtel
3 mars 2019 par Jennifer, Gestion de l’hôtel
Dear Anonymous,
Thank you for taking the time to review your stay. We apologize that the property did not meet your needs.
We strive to provide an unforgettable experience for each one of our guests, and we apologize if we missed the mark during your stay. We appreciate and pay close attention to all guest feedback, so please contact our office directly to discuss your reservation. We have shared your comments with the local on-site facilities manager and housekeeping staff, as cleanliness and condition are of the utmost importance. We hope that you will try us again, and we assure that we will upgrade your unit assigned.
Thank you
