Note fondée sur 4 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,2 sur 5
3,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Spacious but uncomfortable

Publié le 7 oct. 2024 sur HomeAway
The house was spacious and in a great location, but we ran into many issues while staying there. The icemaker in the freezer of the refrigerator didn't work and random things were broken throughout the house. There were no ice trays in the freezer, so when we reached out to Vacasa about no ice they told us to go buy a bag of ice, however they did refund a tiny portion of our stay because of it. Floors in the kitchen were sticky so we had to wear shoes, and the cleanliness in general wasn't great. Very old furniture and decor, so everything was dusty. A couple of people got accidentally locked out on the patio twice during the stay, and one of the times they had to crawl down from the balcony to free themselves because there are no stairs. The twin beds downstairs were uncomfortable and the sheets were "terrible" from what I was told. When we went to start a load of laundry when leaving, the detergent was extremely watered down which is concerning for sanitary reasons. The Vacasa team was easy to work with and quick to help, but the house itself was not very comfortable to stay in.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par VrboOwner, Gestion de l’hôtel
Sierra, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
4 sur 5
par un voyageur

Great home for friends. A little tired but did the job

Publié le 20 janv. 2024 sur HomeAway
I enjoyed the space It was difficult getting to the mountain due to the location of the bus The place was generally clean outside of peeling paint on and a few dirty dishes I would stay there again with friends
Commentaires de Gestion de l’hôtel
22 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we apologize for the cleanliness issue with the home. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
2 sur 5
par un voyageur de Port Huron, Michigan

Aspen Holiday

Publié le 2 janv. 2024 sur HomeAway
The layout for the property is great but it could use some updating. The beds in the lower level had hair in the bedding. There was a stain on the comforter. The carpet in the den was not cleaned properly. The dishes were not either. There is one functioning TV on the main floor. Hot tub was not useable. I was very disappointed especially for the price will not go back or recommend it.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Annette, for your feedback! We sincerely apologize you have found few issues in the home and for the house not being cleaned as thoroughly as is our standard. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
4 sur 5
par un voyageur

Dated house, great spot

Publié le 18 déc. 2021 sur HomeAway
Worked well for us to stay in while working for a week. Everything worked fine.